CloudBlue PSA vs. HaloPSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBlue PSA
Score 9.3 out of 10
Small Businesses (1-50 employees)
CloudBlue PSA (formerly HarmonyPSA) provides full visibility of projects, customers and profitability in a single pane of glass, along with automation of sales, finance and operational processes. Ingram Micro acquired Harmony Business Systems and HarmonyPSA in April 2021.
$65
per month (billed annually)
HaloPSA
Score 8.7 out of 10
Enterprise companies (1,001+ employees)
HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…
$35
per month per user
Pricing
CloudBlue PSAHaloPSA
Editions & Modules
Annual SaaS
$65.00
per month (billed annually)
Monthly SaaS
Contact Sales
Annual On-Premise
Contact Sales
All-inclusive PSA Software
$35
per month per user
All-inclusive PSA Software
$35
per month per user
Offerings
Pricing Offerings
CloudBlue PSAHaloPSA
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details15% discount for all charities, educational institutions and non-profit organisations.
More Pricing Information
Best Alternatives
CloudBlue PSAHaloPSA
Small Businesses
Atera
Atera
Score 8.9 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
Planview AdaptiveWork
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Score 6.8 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
Enterprises
Planview AdaptiveWork
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Score 6.8 out of 10
Planview AdaptiveWork
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Score 6.8 out of 10
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User Ratings
CloudBlue PSAHaloPSA
Likelihood to Recommend
10.0
(1 ratings)
9.0
(4 ratings)
User Testimonials
CloudBlue PSAHaloPSA
Likelihood to Recommend
Ingram Micro
For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Read full review
Halo Service Solutions
Having been in IT for 10+ years and used so many different PSA platforms, I must say working with HaloPSA has been simply amazing. Straight out of the box, it's fast. It's feature-rich. It's easy to set up the basics, and the onboarding team was amazing. The onboarding team actually spends time with you, human on human, walking you through the setup and getting it working how you want. No one else does that included. Yeah, sure, you can pay CW and the other huge amounts of money, and they sort of help you, but HaloPSA helps you from the start; it seems they realise if they help set it up correctly in the first place, it reduces support calls. We can run our business from day one - very customer-centric. We have been using HaloPSA for a year now, and there is still plenty to learn and develop on the platform, but every week we are learning new things that we can do. The support team is great; they are humans who understand the issues we face, so they get things working fast. We have suggested some missing features to the dev team, and so far, they have implemented all of them - WOW. Don't get me wrong, as with all platforms, HaloPSA is not perfect. It's young, but it's maturing fast, very fast, and they are getting integrations built with the major players in the IT industry, which is fantastic. Yes, a few times, the link to Xero broke, which was annoying, but unlike the platforms we used in the past, the support team spoke to us and told us what the problem was and got it fixed, so you can't ask for more than that. Their growth has been fantastic to see, but again this has meant a bit of change around with account managers, support personnel, etc., but everyone they bring on is just as good as the last. All in all, migrating to HaloPSA was the best software/platform decision I have made in our business since I began the business. I would recommend HaloPSA to any IT business. Well done, Team HALO. Keep up the awesome work.
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Pros
Ingram Micro
  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
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Halo Service Solutions
  • Workflows
  • Stock Control
  • Quoting
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Cons
Ingram Micro
  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
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Halo Service Solutions
  • Stock control
  • There are 3-4 different ways to do that same thing
  • Documentation
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Alternatives Considered
Ingram Micro
Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
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Halo Service Solutions
We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.
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Return on Investment
Ingram Micro
  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
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Halo Service Solutions
  • Improve our technicians efficiency
  • Helped improve asset recording
  • Knowledge base
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ScreenShots

CloudBlue PSA Screenshots

Screenshot of Customised dashboard with key business metricsScreenshot of Auto generated invoicing ensures nothing gets forgottenScreenshot of Keep on top of projectsScreenshot of Fully integrated and configurable ticketingScreenshot of Conversion of leads to prospects to customers is seamless, with no re-keying

HaloPSA Screenshots

Screenshot of Home PageScreenshot of Asset ManagementScreenshot of Dashboard