Great PSA tool with amazing features
Use Cases and Deployment Scope
We use HaloPSA as our PSA and perform a number of tasks from ticketing, opportunity tracking, sales and involving. We have built many automations within it to streamline and automate a lot of task that would normally be a manual process.
We came from an All-in-One RMM/PSA tool that promised alot but didnt quite deliver. HaloPSA delivers on its promises,.
Pros
- Ticketing
- Automation
- Invoicing
Cons
- Stock control
- There are 3-4 different ways to do that same thing
- Documentation
Return on Investment
- We can triage 70% more tickets in the same time as we did before
Alternatives Considered
Syncro and N-able MSP Manager
Other Software Used
NinjaOne, Hudu, Huntress






