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The right balance between functionality, usability, and price
August 18, 2021

The right balance between functionality, usability, and price

Michael Rubin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HaloPSA

We use HaloPSA across our entire business for PSA, support tickets, admin, invoices, quotes, CRM, knowledgebase, suppliers, and much more. It's a very comprehensive product that covers all areas of the business.
  • Support ticket system--Very comprehensive and configurable
  • Great user interface--Modern, intuitive, and fast
  • Fantastic array of integrations available at no extra charge
  • Very competitive price
  • Notifications
  • Settings navigation
  • Clean, modern, and fast interface
  • Huge array of integrations
  • Fantastic support
  • Competitive price
  • Our teams have been brought closer together
  • We are more accessible to our clients thanks to HaloPSA
  • All aspects of the business are covered under one system
We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.

Do you think HaloPSA delivers good value for the price?

Yes

Are you happy with HaloPSA's feature set?

Yes

Did HaloPSA live up to sales and marketing promises?

Yes

Did implementation of HaloPSA go as expected?

Yes

Would you buy HaloPSA again?

Yes

We have tried several PSA providers, some well known and others not so much, and HaloPSA was the only one that we found to have the right balance between functionality, usability, and price. The system is really easy to use, comprehensive, very clean and responsive, and what also really pushed it ahead is the excellent support they provide--fast, thorough, and very approachable.