Item: HaloPSA
Rating: 10
Author: Michael Rubin

Overall Satisfaction with HaloPSA

Use Cases and Deployment Scope

We use HaloPSA across our entire business for PSA, support tickets, admin, invoices, quotes, CRM, knowledgebase, suppliers, and much more. It's a very comprehensive product that covers all areas of the business.

Pros and Cons

Pros

Support ticket system--Very comprehensive and configurable
Great user interface--Modern, intuitive, and fast
Fantastic array of integrations available at no extra charge
Very competitive price

Cons

Notifications
Settings navigation

Most Important Features

Clean, modern, and fast interface
Huge array of integrations
Fantastic support
Competitive price

Return on Investment

Our teams have been brought closer together
We are more accessible to our clients thanks to HaloPSA
All aspects of the business are covered under one system

Alternatives Considered

We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.

Key Insights

Do you think HaloPSA delivers good value for the price?

Yes

Are you happy with HaloPSA's feature set?

Yes

Did HaloPSA live up to sales and marketing promises?

Yes

Did implementation of HaloPSA go as expected?

Yes

Would you buy HaloPSA again?

Yes

Likelihood to Recommend

We have tried several PSA providers, some well known and others not so much, and HaloPSA was the only one that we found to have the right balance between functionality, usability, and price. The system is really easy to use, comprehensive, very clean and responsive, and what also really pushed it ahead is the excellent support they provide--fast, thorough, and very approachable.

Comments

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The right balance between functionality, usability, and price