TrustRadius

CloudCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Pricing
CloudCall
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Offerings
Pricing Offerings
CloudCall
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeRequired
Additional Details—
More Pricing Information
Community Pulse
CloudCall
Considered Both Products
CloudCall
Verified User
Executive
Chose CloudCall
CloudCall is much better and easier functionality with more options.
Features
CloudCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
Hosted PBX8.03 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings
User templates9.02 Ratings
Call reports9.03 Ratings
Directory of employee names7.53 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
Answering rules9.03 Ratings
Call recording9.53 Ratings
Call park7.53 Ratings
Call screening7.53 Ratings
Message alerts8.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
Video conferencing7.52 Ratings
Audio conferencing8.03 Ratings
Video screen sharing7.01 Ratings
Instant messaging7.53 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
Mobile app for iOS8.53 Ratings
Mobile app for Android9.01 Ratings
Best Alternatives
CloudCall
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
CloudCall
Likelihood to Recommend
8.5
(3 ratings)
Support Rating
10.0
(1 ratings)
User Testimonials
CloudCall
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
MUKUL SHUKLA | TrustRadius Reviewer
MUKUL SHUKLA
Web Development Intern
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Verified User
Anonymous
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Verified User
Anonymous
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Verified User
Anonymous
Read full review
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Verified User
Anonymous
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
MUKUL SHUKLA | TrustRadius Reviewer
MUKUL SHUKLA
Web Development Intern
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when CloudCall integrates with Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd