Great integrated VOIP system
December 20, 2017

Great integrated VOIP system

Rolf Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloud Call Center

CloudCall is our primary voice technology7. It integrates with our ATS/CRM as well as our reporting tool.

Pros

  • Ease of Use
  • Softphones
  • Integration to other applications

Cons

  • Softphone UI
  • Ring options
  • Sound integration
  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.

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