Item: CloudCall
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

CloudCall is our phone system for the entire organization. We all work remotely, so it helps address the issues of not being next to each other. It allows us to reduce office equipment since it does have an app as well as can be used on the computer.

Pros and Cons

Innovation- has technology that a lot of competitors don't
customer service and support

The service on their app is not the best
The texting platform can always improve

Return on Investment

Call recordings have become useful in our business
Notes autolog in Bullhorn

Alternatives Considered

MiCloud Connect (formerly ShoreTel)

CloudCall is much better and easier functionality with more options.

Support Rating

Customer support is always responsive and timely.

Key Insights

Do you think CloudCall delivers good value for the price?

Yes

Are you happy with CloudCall's feature set?

Yes

Did CloudCall live up to sales and marketing promises?

Yes

Did implementation of CloudCall go as expected?

Yes

Would you buy CloudCall again?

Yes

Other Software Used

DaXtra Parser, Bullhorn ATS & CRM

Likelihood to Recommend

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Great Phone System with room for improvement

Overall Satisfaction with CloudCall