Great Phone System with room for improvement
February 21, 2020

Great Phone System with room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudCall

CloudCall is our phone system for the entire organization. We all work remotely, so it helps address the issues of not being next to each other. It allows us to reduce office equipment since it does have an app as well as can be used on the computer.

Pros

  • Innovation- has technology that a lot of competitors don't
  • customer service and support

Cons

  • The service on their app is not the best
  • The texting platform can always improve
  • Call recordings have become useful in our business
  • Notes autolog in Bullhorn
CloudCall is much better and easier functionality with more options.
Customer support is always responsive and timely.

Do you think CloudCall delivers good value for the price?

Yes

Are you happy with CloudCall's feature set?

Yes

Did CloudCall live up to sales and marketing promises?

Yes

Did implementation of CloudCall go as expected?

Yes

Would you buy CloudCall again?

Yes

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

CloudCall Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
9.6
Answering rules
10
Call recording
10
Call park
9
Call screening
10
Message alerts
9
9.0
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
10
7.0
Mobile app for iOS
7
Mobile app for Android
Not Rated

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