CloudContactAI vs. Ticker

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

Ticker is an ideal omnichannel platform for customer service, marketing, and sales. In addition, it allows my business to always be connected thanks to its chatbots. But, it would lack the voice channel to have better contact with customers who are waiting for an order or who had a problem during their purchase.

Incentivized

• Facilitate email campaigns
• Facilitate voice campaigns
• Facilitate SMS campaigns

• WhatsApp Multi Agent
• Chatbot integration
• Conversation routing
• Chat data analysis

Incentivized

• Can improve the voice calling functionality
• Can make the user interface a little easier
• Can improve the billing section

• Sending images with chatbots
• App for IOS
• Phone calls

Incentivized

I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.

CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.

• Helped improve customer relationships
• Helped drive more sales
• Helped provide better support for our customers

• Savings in workers hiring
• Avoid customer abandonment
• Boost my loyalty strategy

Incentivized