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How Ticker helped my customer service management
August 12, 2022

How Ticker helped my customer service management

Ricardo McCubbin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ticker

I use it for customer service and sales management in my e-commerce. Ticker makes it easier for me to communicate with my clients because it unifies all my service channels in one place. In addition, they helped me to obtain the WhatsApp Business API. With this tool, I can send notifications to my potential clients without falling into spam.
  • WhatsApp Multi Agent
  • Chatbot integration
  • Conversation routing
  • Chat data analysis
  • Sending images with chatbots
  • App for IOS
  • Phone calls
  • Multi-agent
  • Chatbots
  • WhatsApp Business API
  • Savings in workers hiring
  • Avoid customer abandonment
  • Boost my loyalty strategy

Do you think Ticker delivers good value for the price?

Yes

Are you happy with Ticker's feature set?

Yes

Did Ticker live up to sales and marketing promises?

Yes

Did implementation of Ticker go as expected?

Yes

Would you buy Ticker again?

Yes

Ticker is an ideal omnichannel platform for customer service, marketing, and sales. In addition, it allows my business to always be connected thanks to its chatbots. But, it would lack the voice channel to have better contact with customers who are waiting for an order or who had a problem during their purchase.