Cloze vs. Introhive

It's ok for personal use but for business use, it is begging to become a terrible system. We used it for 5 years and after that, we have decided to move to a different system, upon export of the information we started looking at and our database of contacts was so messed up with contacts merged together that don't belong together. So as our database was so corrupted we had to start over with new contact lists and rebuild everything again. I would not recommend this software unless you have your own IT department that can fix things themselves.

Introhive is great as a sales enablement tool. It helps to track relationships, especially when going after a new prospect. We spend a lot less time updating information in our CRM. I like that data is real-time and syncs in the background, making sales relationships easier to manage and pinpoint.

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• Contact management
• Contact enrichment
• Email management

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• UX is clean and nice to navigate.
• It's easy to search for relationships.
• The leaderboard adds gamification to the system.

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• Not good as a comprehensive project management tool.

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• The login URL is tricky for users to remember.
• Smartsync can be tricky and not work at times.
• There are potential data concerns with personal information/contacts being synced if you don't opt-out.

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We love the tool but it has gone way up in price from when we first implemented it

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The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.

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Takes the functionality much further

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Independently Invited by TrustRadius

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• Negative - We have a contact database of 100000 contacts that we have to go in and rebuild on our new TMS system because, in our experience, Cloze destroyed 5 years worth of data with their smart features and AI.

• It helps us to track our relationships with prospects.
• It saves us numerous hours updating our CRM.
• We capture contacts we didn't know existed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info