Very Powerful, but a lot of room for improvement - mostly with its UI and Automation.
September 06, 2021

Very Powerful, but a lot of room for improvement - mostly with its UI and Automation.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cloze

It's being used across the entire organization, the business problems that it solves for us are email management and CRM. It allows us to share contact information, deal information, work on the same contacts while keeping all data up to date, it [also] allows us to work as a team without having to redo the work all the time.
  • Contact management
  • Contact enrichment
  • Email management
  • Automated decisions need to be much better
  • User interface needs to improve dramatically
  • Navigating back and forth from the different panels
  • Contact management
  • Email management
  • Contact enrichment
  • Easy to enrich the information related to a specific contact in an automated way
  • Knowing when recipients receive and read their emails
  • Save time building the CRM
It is a CRM and an email system all in one compared to the other three, with a much higher automation level.

I chose Cloze only because of its email receipt confirmation feature, which is still the main reason why I use it today.

Moreover, I like the fact that contacts are automatically enriched with more information as the conversation with that person continues and more information items are being shared.

Do you think Cloze delivers good value for the price?

Yes

Are you happy with Cloze's feature set?

Yes

Did Cloze live up to sales and marketing promises?

No

Did implementation of Cloze go as expected?

No

Would you buy Cloze again?

Yes

Cloze makes automatic decisions that often make no sense and you don't discover those mistakes unless it's too late. I would prefer Cloze to be less "Intelligent" and prompt the user more often to make specific decisions.

Cloze is a good tool as an email system with great analytics on the contacts and on the emails.

The user interface is far too full of information, it’s too much not to be distracted. It would be great if it was simplified.

I do not recommend it as a Sales CRM because it’s very complicated to manage the deals and the contacts involved in every deal.

Cloze needs a total and profound refurbishment.