TrustRadius: an HG Insights company

Cloze

Score9.9 out of 10

21 Reviews and Ratings

What is Cloze?

Cloze is a contact automation and meeting log tool that pulls from apps to automatically create one view of every person and company - all their contact details, their complete history - every email back and forth, phone calls, meetings, notes on Evernote, documents exchanged and interactions on LinkedIn, Facebook, and Twitter. Cloze even grabs email signatures so contact data is always up-to-date.

Categories & Use Cases

A Realtor’s Most Effective Yook

Use Cases and Deployment Scope

I use Cloze to keep my real estate business running smoothly. It organizes my clients, vendors, deals and emails. Recently I’ve begun to use the campaign function and have found it a real time saver. I especially like how it allows me to link emails with my Deals and clients. No more wasted time searching through volumes of emails to find a relevant detail. I’ve tried other programs but nothing pulls it all together like Cloze.

Pros

  • Organizes data
  • Offers value
  • Gathers all emails from multiple places

Cons

  • Pull all the web based functions into the mobile app
  • Give the ability to see the names of custom templates when selecting them in sending emails

Return on Investment

  • Saved me loads of time
  • Makes me appear more professional
  • My agency offers a similar program but I use Cloze and am willing to pay for the extra features

Alternatives Considered

Followup CRM

Other Software Used

Trello, Dotloop

Beware, Cloze Will Merge Contacts Without Your Approval.

Use Cases and Deployment Scope

Cloze Software has some good features set up. The biggest issue is that they have smart features set up in their CRM which most of the time is great but we have asked Cloze to turn off those features on our account and in our experience, they refused to do so. The problem we keep having and have had for 3 or 4 years is that when Cloze software feels that two contacts are the same (even though the name, phone number, email address, and business name have no indicators that they are affiliated) Cloze will merge them into a single contact automatically without asking if we want to merge them or not. So Cloze tried to fix it but it's on a case-by-case situation where they go into the coding and put in blocks so two contacts won't merge any longer. Instead of doing what we ask and that stops the AI. When we show Cloze what is happening they tell us that we can fix those. But in order to do so, you have to remove the contacts and info that doesn't belong in the one contact and turn it back to the original contact. Now the bigger issue is when you go in to merge the information and names that don't belong in the merged contact that information gets dropped back into Cloze without the original contact name, all the notes and info you had associated with that contact are no longer affiliated and you have to basically rebuild those contacts again. When we try to explain everything to Cloze I feel like they just ignore us, they have been doing it for some time and we are done dealing with them.

Pros

  • Easy to use
  • Auto populates contacts upon send or receive of email
  • Is a simple system

Cons

  • Contacts merge without user's permission.
  • Cloze auto merges contacts and you have to go split them back apart if they don't belong.
  • Support is terrible in my opinion. I feel they won't and don't listen to your problem or solve it, they tell you how they use it and that is the way things are. I don't believe they are not here to help you, all they care about is $$$$$.
  • They don't offer phone support unless you want to spend $250 a month or have 10+ users on your account. They started that 2 years after we signed up with them.
  • Their support is sending you instructions they have posted on the website, and in my experience, if you don't understand what they sent they will not offer to do a screen share session to help you better understand what they are talking about.

Most Important Features

  • NONE WE HAVE LEFT.

Return on Investment

  • Negative - We have a contact database of 100000 contacts that we have to go in and rebuild on our new TMS system because, in our experience, Cloze destroyed 5 years worth of data with their smart features and AI.

Very Powerful, but a lot of room for improvement - mostly with its UI and Automation.

Pros

  • Contact management
  • Contact enrichment
  • Email management

Cons

  • Automated decisions need to be much better
  • User interface needs to improve dramatically
  • Navigating back and forth from the different panels

Most Important Features

  • Contact management
  • Email management
  • Contact enrichment

Return on Investment

  • Easy to enrich the information related to a specific contact in an automated way
  • Knowing when recipients receive and read their emails
  • Save time building the CRM

Alternatives Considered

Outlook4Gmail, Shared Contacts for Gmail and Boomerang Commerce CommerceIQ

Other Software Used

Zapier, Google Drive, WhatsApp Business

Reliable CRM to automatically syncs with Google Drive/MS OneDrive files and folders

Pros

  • Automatically logs calls.
  • Automatically syncs related files, emails to contacts.
  • Mobile apps is feature rich.
  • Reliable, with no found bugs.

Cons

  • Not good as a comprehensive project management tool.

Most Important Features

  • Automatic syncing with Google Drive.
  • Automatic syncing with Microsoft OneDrive.
  • Semi-automatic reminders.
  • Automatic call logging.

Return on Investment

  • Won more jobs via being organised with automatic reminders.
  • Saved a lot of time, finding related contacts, job files, etc. due to powerful Google Drive and Microsoft OneDrive syncing, and fetching of files.

Alternatives Considered

erxes and Flowlu

Other Software Used

erxes, Flowlu, Plutio

Smart Sales CRM

Pros

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals

Cons

  • IOS contact Linking and Merging

Return on Investment

  • Time Management
  • Optimization
  • Sales Streamline

Alternatives Considered

Pipedrive

Other Software Used

Pipedrive