TrustRadius

CM Mobile Service Cloud vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CM Mobile Service Cloud
Score 7.0 out of 10
N/A
A mobile customer service software that lets organizations interact with customers through their preferred channels via one omnichannel inbox. The solution unifies conversation channels into an omni-channel inbox for live customer service agents, or can automate conversations with a chatbot.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
CM Mobile Service CloudZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CM Mobile Service CloudZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CM Mobile Service CloudZendesk Sunshine Conversations
Best Alternatives
CM Mobile Service CloudZendesk Sunshine Conversations
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CM Mobile Service CloudZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
User Testimonials
CM Mobile Service CloudZendesk Sunshine Conversations
Likelihood to Recommend
CM.com
No answers on this topic
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
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Pros
CM.com
No answers on this topic
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Cons
CM.com
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Alternatives Considered
CM.com
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Return on Investment
CM.com
No answers on this topic
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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ScreenShots