PrimePay is an HR management software that provides employers with tools to use from recruiting to onboarding to offboarding. PrimePay offers support for applicant tracking, payroll, benefits administration, and time tracking to streamline several HR processes.
N/A
Xero
Score8.4 out of 10
N/A
Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.
$13
per month
Pricing
CoAd
Xero
Editions & Modules
No answers on this topic
Early
$13
per month
Growing
$37
per month
Established
$70
per month
Offerings
Pricing Offerings
CoAd
Xero
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Pricing is available online for their time clock service only. For all other services or for companies with more than 150 employees, reach out to the vendor for a custom quote.
Prices in table are in USD and just apply to the US - other markets & prices are listed below:
Canada - Starter $18 CAD/month, Standard $45 CAD/month, Premium 5 $58 CAD/month
UK - Starter £14/month, Standard £28/month, Premium £36/month
AU - Starter $29 AUD/month, Standard $59 AUD/month, Premium 5 $76 AUD/month
NZ - Starter $31 NZD/month, Standard $66 NZD/month, Premium $84 NZD/month
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
The only time I wouldn't be suggesting it is to consultants or solopreneurs. I think it's too overwhelming unless you are experienced or have a background related to finance. So it's not that the product isn't powerful, it's that it can be too powerful. For all other size businesses it really is what you need to use to make life simple to track everything in your business. It definitely saves me time by having it all in one place and not multiple spreadsheets etc
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
The bank feed integration makes reconciling transactions easy
Once you load a template for your invoices, every client gets a professional looking invoice
Bill paying and tracking of payments is also easy; you load your bill into Xero, pay it through the bank, and when the transaction is completed it comes through on bank feeds. If you need to query when a bill was paid, it is all there in Xero
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Having different email addresses for different parts of a customer's business (eg invoices and statements to different places)
Easily seeing the text of emails that have been sent through Xero
More easily archiving old pay items. Our HR software updates rates when awards are updated which means a lot of old pay rates are in the system and they have multiple clicks to archive each one. Clicking the ones to archive in bulk and then just click archive for all would be much more efficient.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
As a standalone software, it allows users to fulfill most of the basic functions (e.g. transaction input and report generation) simply and conveniently. It also allows for multiple APIs to help augment various tasks that accounting-adjacent (e.g. claims processing). The cloud based model and portability to mobile devices allows tasks to be carried out in a more convenient way.
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
On a good day, things worked but after upgrades, things began to slow and or not work at all at times. I coined the moving circle while I waited as the "Xero Wheel of Death". Sometimes it never stopped and force quitting was necessary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Each of the products I listed had their own list of drawbacks, but the one thing they all had in common, which was right on top of that list of drawbacks, was ease of use. I struggled to get myself accustomed to each system and struggled, but when it came to getting a client to even try and use it was when the true struggle started. Just found it easier to make use of Xero from the very beginning.
I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Xero is a basic accounting system that performs basic accounting tasks easily and accurately. For that, it provides a positive impact on our day to day accounting operations.
Because of Xero's basic structure, I feel it lacks some of the sophistication that some users want and need. The ability to create unique custom reports would enhance the impact Xero would have on meeting business objectives by providing current and useful accounting information.
In my opinion, Xero's lack of focus on their customers - their users - is a real issue with me. In my opinion, those of us that are in the trenches that work with the system on a daily basis have to deal with the shortcomings of the system with the knowledge that Xero support refuses to address the operational issues that make their user's lives difficult. I feel if Xero would focus on truly making their software better from a users point of view, it has the potential to be a great system.
