What users are saying about

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
222 Ratings

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
222 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Xero

It works very well for multi-user environments where users are in different physical locations. Also it has a very good API that allows for robust integrations with external systems. These 2 areas where our key criteria when choosing a new accounting system a few years ago. Our specific accounting needs are very basic so really any accounting system would handle our accounting needs. Ease of use, multi-user access from different locations and a good API where what we needed and xero delivers.
Patrick Cranston profile photo

Feature Rating Comparison

Payroll Management

Xero
6.6
Pay calculation
Xero
7.3
Benefit plan administration
Xero
6.0
Direct deposit files
Xero
6.9
Salary revision and increment management
Xero
6.7
Reimbursement management
Xero
6.2

Customization

Xero
8.6
API for custom integration
Xero
8.6
Plug-ins
Xero
8.5

Security

Xero
8.9
Single sign-on capability
Xero
9.0
Role-based user permissions
Xero
8.7

Reporting & Analytics

Xero
8.3
Dashboards
Xero
8.3
Standard reports
Xero
8.7
Custom reports
Xero
8.0

General Ledger and Configurable Accounting

Xero
8.1
Accounts payable
Xero
8.8
Accounts receivable
Xero
8.9
Cash management
Xero
8.3
Bank reconciliation
Xero
9.2
Expense management
Xero
7.6
Time tracking
Xero
5.8
Fixed asset management
Xero
7.4
Multi-currency support
Xero
8.2
Multi-division support
Xero
8.6
Regulations compliance
Xero
7.9
Electronic tax filing
Xero
7.8
Self-service portal
Xero
8.4
Global Financial Support
Xero
7.2
Primary and Secondary Ledgers
Xero
9.2
Intercompany Accounting
Xero
7.7
Localizations
Xero
8.3
Journals and Reconciliations
Xero
8.1
Enterprise Accounting
Xero
7.3
Configurable Accounting
Xero
8.4
Centralized Rules Framework
Xero
8.3
Standardized Processes
Xero
8.8

Inventory Management

Xero
7.7
Inventory tracking
Xero
7.0
Automatic reordering
Xero
7.5
Location management
Xero
8.4
Manufacturing module
Xero
8.0

Order Management

Xero
7.1
Pricing
Xero
7.7
Order entry
Xero
7.6
Credit card processing
Xero
8.2
Cost of goods sold
Xero
7.7
Order Orchestration
Xero
6.6
End-to-end order visibility
Xero
7.0
Order exception Resolution
Xero
5.2

Accounting Firm BPO Features

Xero
7.7
Branded client dashboards
Xero
8.5
Client data roll-up capabilities
Xero
7.4
Client data consolidation for benchmarking
Xero
7.6
Configurable alerts
Xero
6.9
Billing bypass
Xero
8.5
Client template cloning
Xero
6.7
Single sign-on
Xero
7.8
Configurable client onboarding questions
Xero
6.8
Cross-client workflow management
Xero
8.4
Industry-specific versioning
Xero
8.2
Legacy system data migration
Xero
7.7

Pros

  • Cross-app integration: the company boasts native integration with over 350 other cloud apps, but that number is really only about 260 when you count unique apps rather than double or triple counting apps that serve multiple functions. Xero's higher tally also duplicates the same core app if the API integrator differs (i.e. Shopify as three apps if there's an API from Zapstitch, Carry the One, and Stitch Labs rather than Shopify identified as a single SaaS app).
  • Intelligent configuration: allows the true 'under the hood' accounting to maintain integrity while allowing flexibility for advanced users who need to capture and manage specialized aspects of business information. The interface is extremely easy to use, but also robust and technologically innovative behind the UI.
  • Update reliability: I've used dozens of SaaS apps, most of which fail to deliver high quality updates and new features in a timely manner. Xero, on the other hand communicates what's coming down the pike and actually delivers it according to the schedule. When it's available, it's not a bug-filled poorly tested version, but fully tested and debugged, ready for immediate use. When I first begin using Xero, I used draft sales invoices in lieu of quotes, and draft bills in lieu of purchase orders because of the latter choices being unavailable. My "workaround" was more than adequate, but since Xero introduced native purchase order and quote functionality, the actual benefits have greatly exceeded what I would have imagined. The same is true of their inventory functionality. It's simple enough to accommodate flexibility, but also very intelligently designed to allow many who might have previously used a third party app to now track quantities within Xero natively.
Ahmad Abdul-Qadir profile photo

Cons

  • Xero's mobile apps are a good start, but could use more functionality, such as being able to access reports or run payroll. The good news is that the web app itself works on iPad, so you can log in through Safari and get what you need. Still, other accounting apps are ahead of Xero in this department.
  • Payroll is limited (as of May 2015) to a handful of states and is rolling out to more gradually. Scroll to the bottom of this page to see where payroll is available: https://www.xero.com/us/accounting-software/payroll/
  • Customizable reports. Xero is rolling out a new reporting engine which offers greater flexibility, but it is not yet complete. Make sure that the reports available in Xero will meet your needs.
Blake Oliver profile photo

Likelihood to Renew

Xero9.7
Based on 24 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke profile photo

Usability

Xero8.3
Based on 20 answers
It simply is incredibly usable with excellent drill down features. The dashboard is highly configurable. Transactions are now even easier to find with the new Global Search feature. Documents can be attached to transactions. We use Bills Entryless to transfer documents to Xero without keying the data. Visibility to reports (the old style takes seconds). The newer reports are more RAM hungry so there can be a 10 second or so lag while the report is compiled. Usually old style reports deliver what our clients need in a flash
John Cotter profile photo

Reliability and Availability

Xero9.0
Based on 10 answers
After 4 years, NEVER a problem with errors or outages.
Doug Fish profile photo

Performance

Xero10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA profile photo

Support

Xero8.7
Based on 14 answers
Quick and responsive. The only drawback, at least when I've used support which hasn't been recent, they are located in New Zealand which can create some time zone issues.
Travis Campbell, CPA, CA profile photo

Online Training

Xero10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf profile photo

Implementation

Xero9.5
Based on 9 answers
No it is very straight forward.
John Cotter profile photo

Alternatives Considered

QuickBooks for Mac is not a viable product. PC desktop makes off-site work difficult (and hosted environments are clunky and slow). QuickBooks Online is improving, but all recent innovations seem directly in response to, and taking a lead from Xero base product. Overall, Xero is a fresher more responsive company with a great product.
Ean Murphy profile photo

Rating for Public Practice CPAs

Xero9.1
Based on 10 answers
Processing efficiency, accessibility, focus on client servicing and not on network administration, customer service and account management focused on helping your practice grow, innovative, continuous improvement on solutions focused on accountants. And most importantly, it makes you be cool!!!
Marvin Galang profile photo

Scalability

Xero9.9
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish profile photo

Return on Investment

  • No cost of book keeping
  • No cost of sending or aggregating bank statements for an accounts, we just give them our Xero log in
  • Solving issues with a mismatch of balances is VERY time consuming
Jake Noble profile photo

Pricing Details

Xero

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details