Long term user
December 18, 2024

Long term user

Kate Henning | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

We use Xero as our accounting software. We love how it brings in lines from the bank accounts and can be easily reconcilled either on a computer or from the Xero mobile phone app. We use it to bill our customers. One issue we have is that you don't seem to be able to have different email addresses for a customer for different functions (i.e. send purchase orders to a particular address but remittance advices to another or invoices to one and statements to another). It integrates well with other apps, and we also have our own in-house software that we have been able to write code to sync to Xero. Our accountant uses Xero too so they update our annual returns right in Xero which means that what we see are the actual results for the year (once finalised). Our previous accountant didn't do this in Xero which resulted in the Xero files being inaccurate (depreciation etc) and having to have an additional hard or soft copy. It is great to get an accurate picture of where the business is now that we have an accountant who uses the same system.

Pros

  • Reconciliation
  • Tracking which users have done different things
  • Letting you know when a bank account is changed

Cons

  • Having different email addresses for different parts of a customer's business (eg invoices and statements to different places)
  • Easily seeing the text of emails that have been sent through Xero
  • More easily archiving old pay items. Our HR software updates rates when awards are updated which means a lot of old pay rates are in the system and they have multiple clicks to archive each one. Clicking the ones to archive in bulk and then just click archive for all would be much more efficient.
  • Doing our BAS and IAS statements is very easy with the automatic lodging with the ATO.
  • I LOVE that super is so quick and easy to do. I remember the bad old days of spending a day every quarter sorting out super payments. I just pay it every payday now with an easy approval process.
  • Having the ability to attach invoices to the reconciliation line/invoice entry is amazing. No more awful boxes of hard copy invoices.
I find it easy to use. I am not a fan when they move buttons around when improvements are made but you can generally still work it out fairly easily.
Definitely quicker and easier to stay on top of accounting.
We have it integrated with a number of different products. We did experience some problems with integrating our own software but have managed to overcome those issues.
MYOB has always seemed well behind in the functionality. We recently discontinued our DEAR subscription due to astronomical increase in subscription fees. While Xero doesn't do as much in terms of inventory management we can manage without that function for the lower price.

Do you think Xero delivers good value for the price?

Yes

Are you happy with Xero's feature set?

Yes

Did Xero live up to sales and marketing promises?

Yes

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

Yes

We changed to Xero about 10 years ago and it remains a great product that they continue to develop. I haven't heard of any other product that has better features.

Xero Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
6
Bank reconciliation
7
Expense management
10
Fixed asset management
10
Multi-division support
10
Regulations compliance
10
Electronic tax filing
10
Self-service portal
6
Dashboards
9
Standard reports
9
Plug-ins
8
Role-based user permissions
8

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