TrustRadius

Cogito vs. Eleveo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cogito
Score 0.0 out of 10
N/A
Cogito headquartered in Boston provides human aware technology to help contact center professionals elevate their performance. Cogito’s contact center AI analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.N/A
Eleveo
Score 9.4 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Pricing
CogitoEleveo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CogitoEleveo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
CogitoEleveo
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 8.7 out of 10
8x8 Contact Center
8x8 Contact Center
Score 8.7 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.4 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.4 out of 10
Enterprises
Calabrio WFM
Calabrio WFM
Score 8.3 out of 10
Calabrio WFM
Calabrio WFM
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CogitoEleveo
Likelihood to Recommend
-
(0 ratings)
8.2
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CogitoEleveo
Likelihood to Recommend
Cogito Corporation
No answers on this topic
Eleveo
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
Pros
Cogito Corporation
No answers on this topic
Eleveo
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
Read full review
Cons
Cogito Corporation
No answers on this topic
Eleveo
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
Read full review
Support Rating
Cogito Corporation
No answers on this topic
Eleveo
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
Read full review
Alternatives Considered
Cogito Corporation
No answers on this topic
Eleveo
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
Return on Investment
Cogito Corporation
No answers on this topic
Eleveo
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
ScreenShots