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Zoom Quality Management Suite is an Investment you won't Regret!
February 24, 2022

Zoom Quality Management Suite is an Investment you won't Regret!

Bailey Testerman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZOOM Quality Management Suite

We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.
  • Call recording.
  • Sensitive information handling.
  • Scheduling.
  • Intuitive workflow.
  • Confusing interface.
  • Workforce optimization.
  • Data organization.
  • Data encryption.
  • Caller satisfaction gauge.
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.

Do you think Eleveo delivers good value for the price?

Yes

Are you happy with Eleveo's feature set?

Yes

Did Eleveo live up to sales and marketing promises?

No

Did implementation of Eleveo go as expected?

No

Would you buy Eleveo again?

Yes

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.