ZOOM Quality Management Suite, it's an amazing solution
February 27, 2022
ZOOM Quality Management Suite, it's an amazing solution
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ZOOM Quality Management Suite
ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.
Pros
- Customer service call management.
- Transfer calls between internal users.
- Vital tool for remote working.
Cons
- Sometimes calls drop for no reason.
- Call centre features.
- Transfer calls between internal users.
- Positive feedback from our customers.
- Value for money.
- Remote working.
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Do you think Eleveo delivers good value for the price?
Yes
Are you happy with Eleveo's feature set?
Yes
Did Eleveo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Eleveo go as expected?
Yes
Would you buy Eleveo again?
Yes
Comments
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