ZOOM Quality Management Suite, it's an amazing solution
February 27, 2022

ZOOM Quality Management Suite, it's an amazing solution

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZOOM Quality Management Suite

ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.
  • Customer service call management.
  • Transfer calls between internal users.
  • Vital tool for remote working.
  • Sometimes calls drop for no reason.
  • Call centre features.
  • Transfer calls between internal users.
  • Positive feedback from our customers.
  • Value for money.
  • Remote working.
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.

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Zendesk Chat (formerly Zopim), Salesforce CMS, Atlassian JIRA Align (formerly AgileCraft)
The perfect solution to use ZOOM Quality Management Suite for is a call centre or customer service environment. The handling of calls is easy even when the user is working from home. Easy to audit from an administrative perspective to track users' performance. The only thing I would recommend to improve is the performance of the software, sometimes calls drop without reason.