Combodo iTop vs. i-doit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Combodo iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per month
i-doit
Score 9.0 out of 10
N/A
i-doit is an open source IT documentation and configuration management database (CMDB).N/A
Pricing
Combodo iTopi-doit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Combodo iTopi-doit
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Features
Combodo iTopi-doit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Combodo iTop
9.7
3 Ratings
17% above category average
i-doit
-
Ratings
Organize and prioritize service tickets9.73 Ratings00 Ratings
Expert directory9.73 Ratings00 Ratings
Service restoration9.73 Ratings00 Ratings
Self-service tools9.73 Ratings00 Ratings
Subscription-based notifications9.73 Ratings00 Ratings
ITSM collaboration and documentation9.73 Ratings00 Ratings
ITSM reports and dashboards9.73 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Combodo iTop
9.3
3 Ratings
13% above category average
i-doit
-
Ratings
Configuration mangement9.43 Ratings00 Ratings
Asset management dashboard9.13 Ratings00 Ratings
Policy and contract enforcement9.43 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Combodo iTop
10.0
3 Ratings
18% above category average
i-doit
-
Ratings
Change requests repository10.03 Ratings00 Ratings
Change calendar10.03 Ratings00 Ratings
Service-level management10.03 Ratings00 Ratings
Best Alternatives
Combodo iTopi-doit
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Score 9.0 out of 10

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Score 9.0 out of 10
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Score 8.7 out of 10
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Ivanti Neurons for ITSM
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Score 9.1 out of 10
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Score 8.7 out of 10
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User Ratings
Combodo iTopi-doit
Likelihood to Recommend
9.7
(3 ratings)
9.0
(2 ratings)
User Testimonials
Combodo iTopi-doit
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
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Open Source
Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks.
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Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
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Open Source
  • Asset management
  • Intuitive
  • Reliable
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Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
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Open Source
  • No disdain In any manner.
  • Has a beautiful UI.
  • Has basic editing functions that enables IT companies to have efficient Infrastructure Management.
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Alternatives Considered
Combodo
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
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Open Source
i-doit is way more robust than Lansweeper, and has a cleaner interface.
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Return on Investment
Combodo
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
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Open Source
  • Lets you run a relationship-based CMDB model for service modeling and visualization.
  • It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
  • Gives quick solutions on how to troubleshoot networks.
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ScreenShots