iTop vs. i-doit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iTop
Score 9.6 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per year
i-doit
Score 9.0 out of 10
N/A
i-doit is an open source IT documentation and configuration management database (CMDB).N/A
Pricing
iTopi-doit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iTopi-doit
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
iTopi-doit
Features
iTopi-doit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
iTop
9.6
2 Ratings
16% above category average
i-doit
-
Ratings
Organize and prioritize service tickets9.62 Ratings00 Ratings
Expert directory9.62 Ratings00 Ratings
Service restoration9.62 Ratings00 Ratings
Self-service tools9.62 Ratings00 Ratings
Subscription-based notifications9.62 Ratings00 Ratings
ITSM collaboration and documentation9.62 Ratings00 Ratings
ITSM reports and dashboards9.62 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
iTop
9.0
2 Ratings
9% above category average
i-doit
-
Ratings
Configuration mangement9.12 Ratings00 Ratings
Asset management dashboard8.72 Ratings00 Ratings
Policy and contract enforcement9.12 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
iTop
10.0
2 Ratings
16% above category average
i-doit
-
Ratings
Change requests repository10.02 Ratings00 Ratings
Change calendar10.02 Ratings00 Ratings
Service-level management10.02 Ratings00 Ratings
Best Alternatives
iTopi-doit
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.5 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
ServiceNow Now Platform
ServiceNow Now Platform
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iTopi-doit
Likelihood to Recommend
9.6
(2 ratings)
9.0
(2 ratings)
User Testimonials
iTopi-doit
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
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Open Source
Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks.
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Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
Read full review
Open Source
  • Asset management
  • Intuitive
  • Reliable
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Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
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Open Source
  • No disdain In any manner.
  • Has a beautiful UI.
  • Has basic editing functions that enables IT companies to have efficient Infrastructure Management.
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Alternatives Considered
Combodo
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
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Open Source
i-doit is way more robust than Lansweeper, and has a cleaner interface.
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Return on Investment
Combodo
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
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Open Source
  • Lets you run a relationship-based CMDB model for service modeling and visualization.
  • It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
  • Gives quick solutions on how to troubleshoot networks.
Read full review
ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes