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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.6 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Micro Focus Caliber (discontinued)

    Score1.3 out of 10
    N/ACaliber by Micro Focus (formerly Borland Caliber), is an application requirement management offering. It has been discontinued, but similar capabilities are supplied by Micro Focus by Dimensions RM.N/A
    Pricing
    iTopMicro Focus Caliber (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    iTopMicro Focus Caliber (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    iTopMicro Focus Caliber (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of iTop and Micro Focus Caliber (discontinued)
    Feature
    iTop
    9.6
    2 Ratings
    16% above category average
    Micro Focus Caliber (discontinued)
    -
    Ratings
    Organize and prioritize service tickets9.62 Ratings00 Ratings
    Expert directory9.62 Ratings00 Ratings
    Service restoration9.62 Ratings00 Ratings
    Self-service tools9.62 Ratings00 Ratings
    Subscription-based notifications9.62 Ratings00 Ratings
    ITSM collaboration and documentation9.62 Ratings00 Ratings
    ITSM reports and dashboards9.62 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop and Micro Focus Caliber (discontinued)
    Feature
    iTop
    9.0
    2 Ratings
    10% above category average
    Micro Focus Caliber (discontinued)
    -
    Ratings
    Configuration mangement9.12 Ratings00 Ratings
    Asset management dashboard8.72 Ratings00 Ratings
    Policy and contract enforcement9.12 Ratings00 Ratings
    Change management
    Comparison of Change management features of iTop and Micro Focus Caliber (discontinued)
    Feature
    iTop
    10.0
    2 Ratings
    17% above category average
    Micro Focus Caliber (discontinued)
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Change calendar10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    iTopMicro Focus Caliber (discontinued)
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Jama Connect
    Score8.7 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Jama Connect
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iTopMicro Focus Caliber (discontinued)
    Likelihood to Recommend
    9.6
    (2 ratings)
    1.0
    (1 ratings)
    User Testimonials
    iTopMicro Focus Caliber (discontinued)
    Likelihood to Recommend
    Combodo
    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Incentivized
    Read full review
    Discontinued Products
    I personally would prefer other products on the market right now such as Microsoft Team Foundation Server and Test Manager. I think having a product like Caliber that can only do requirements without integrating with a another system makes things a little more time consuming.
    Incentivized
    Read full review
    Pros
    Combodo
    • Open source
    • Issue Tracking
    • Integrations
    Incentivized
    Read full review
    Discontinued Products
    • Borland Caliber tracks functional and non-functional requirements pretty easily. You can easily add a requirement and attach a spreadsheet or a picture if needed.
    • Moving the hierarchy of requirements is fairly easy by just dragging and dropping.
    • Assigning users to approve requirements is simple by the fields included when adding a requirement and then submitting for review.
    Incentivized
    Read full review
    Cons
    Combodo
    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Incentivized
    Read full review
    Discontinued Products
    • I think Borland Caliber visually needs to be updated. It looks very out of date compared to other products on the market. The text box has a notepad feel to it and it's hard to make it visually catching.
    • Borland Caliber needs to be easier to integrate with other testing and development products on the market.
    • Having fields more related to URS and FRS would be helpful to auto-link to a document. So enter in a URS or FRS document ID at the beginning of a project in Caliber and then auto-assigning requirement IDs to link to pieces of code or test cases and having the user be able to decide a naming convention.
    • Borland Caliber needs a specific table for linking to a document ID and then each requirement could auto-generate a sub ID for each requirement to make the process of filling in User Requirements and Functional Requirements more efficient. Then the user should be able to modify the sub ID if the naming convention needed to be different.
    Incentivized
    Read full review
    Alternatives Considered
    Combodo
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Read full review
    Discontinued Products
    I think Borland Caliber is better than Atlassian Confluence and has way more options for ease of use and reporting. Team Foundation Server is my personal choice as it comes as a package for developers to link to requirements easily and link to test cases. Borland Caliber is visually the least attractive of the three systems I have used. If you need just a requirement manager for tracking and reporting then Borland Caliber is a great choice.
    Incentivized
    Read full review
    Return on Investment
    Combodo
    • Has tickets that report requests and bugs .
    • Has documentation that covers official extensions.
    • Customizable CMDB.
    • Guidelines.
    Incentivized
    Read full review
    Discontinued Products
    • Having Borland Caliber would be nice if you only need to track requirements and your company does not do any developing or testing.
    • It does link very well with HP Quality Center for requirement and test asset tracking and ease of use.
    • Borland Caliber is cheaper than a lot of other products on the market that have the same features.
    Incentivized
    Read full review
    ScreenShots

    iTop Screenshots

    Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenProduct screenshotScreenshot of Themes