iTop vs. OpenText Operations Bridge

It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Any customer who is looking for a unified monitoring solution with event Management and also looking for AIOPs. Good coverage of technologies coverage, however if any customer looking for better dashboarding solution then it may not fit. thou MF got BVD but it seems like more complex

• Open source
• Issue Tracking
• Integrations

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The software includes several user-friendly features, such as a customized dashboard, drag-and-drop event management, and an integrated knowledge base.
• If you are considering purchasing a product, keep Micro Focus Operations Bridge in mind before making a purchasing decision.
• In addition, the purpose of the product is comprehensive, which means it will benefit your business in many ways.

• CSV import tools for any data.
• Data synchronization.
• Graphical impact analysis.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Overall dashboards can be better
• Agent onboarding can be more automated than manual

You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Has tickets that report requests and bugs .
• Has documentation that covers official extensions.
• Customizable CMDB.
• Guidelines.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Monitoring, OOB plugins, Event Management and AIOps are good
• Dashboard and agent onboarding could be improved as one of our customer was not happy with the same