Extensive tool providing Standardize usability.
November 29, 2022

Extensive tool providing Standardize usability.

Roman-Oko Samuel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Micro Focus Operations Bridge

At all times, support personnel are trained to provide good customer service and will respond to any concerns that may arise at any time or place in an efficient and timely manner. As far as convenient and easy-to-use tools are concerned, there is nothing more convenient than integrating analytics, reporting, monitoring, systematics, and tangible into one tool that makes life much easier and more convenient.

Pros

  • The software includes several user-friendly features, such as a customized dashboard, drag-and-drop event management, and an integrated knowledge base.
  • If you are considering purchasing a product, keep Micro Focus Operations Bridge in mind before making a purchasing decision.
  • In addition, the purpose of the product is comprehensive, which means it will benefit your business in many ways.

Cons

  • The ease of use is one of the most significant advantages of having a single platform that provides analytics, reporting, monitoring, systematic analysis, and actual results.
  • The simplicity with which anything may be deployed in this system—you must upload your test automated data—is another distinguishing feature.
  • . The product as a whole is excellent, and we are happy with it.
  • Incident Management and Problem Management Process
  • Managing Customer Inventory
  • Application Management
  • The worst aspect of the service is the quality of support, and the product's integrations are terrible and necessitate a lot of modification.
  • Very little room for integration with numerous third-party programs. As it is a sophisticated interface, new organization employees need specific training.
  • Apart from all the other aspects, we have been able to achieve considerate time and application management efficiency.

Do you think OpenText Operations Bridge delivers good value for the price?

Yes

Are you happy with OpenText Operations Bridge's feature set?

Yes

Did OpenText Operations Bridge live up to sales and marketing promises?

Yes

Did implementation of OpenText Operations Bridge go as expected?

Yes

Would you buy OpenText Operations Bridge again?

Yes

We have been able to improve the user interface and provide the best solution for the incident management and problem management process, as well as manage customer inventory according to the contract. We will meet your expectations through the application procedure and provide prompt responses that will provide you with the finest monitoring results. As a whole, this is an impressive piece of work.

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