iTop vs. Snow ITSM Enhancer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iTop
Score 9.6 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per year
Snow ITSM Enhancer
Score 10.0 out of 10
N/A
Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.N/A
Pricing
iTopSnow ITSM Enhancer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iTopSnow ITSM Enhancer
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
iTopSnow ITSM Enhancer
Features
iTopSnow ITSM Enhancer
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
iTop
9.6
2 Ratings
15% above category average
Snow ITSM Enhancer
-
Ratings
Organize and prioritize service tickets9.62 Ratings00 Ratings
Expert directory9.62 Ratings00 Ratings
Service restoration9.62 Ratings00 Ratings
Self-service tools9.62 Ratings00 Ratings
Subscription-based notifications9.62 Ratings00 Ratings
ITSM collaboration and documentation9.62 Ratings00 Ratings
ITSM reports and dashboards9.62 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
iTop
9.0
2 Ratings
8% above category average
Snow ITSM Enhancer
-
Ratings
Configuration mangement9.12 Ratings00 Ratings
Asset management dashboard8.72 Ratings00 Ratings
Policy and contract enforcement9.12 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
iTop
10.0
2 Ratings
15% above category average
Snow ITSM Enhancer
-
Ratings
Change requests repository10.02 Ratings00 Ratings
Change calendar10.02 Ratings00 Ratings
Service-level management10.02 Ratings00 Ratings
Best Alternatives
iTopSnow ITSM Enhancer
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Agiloft Service Desk (discontinued)
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Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Freshservice
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Score 8.6 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
ServiceNow Now Platform
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iTopSnow ITSM Enhancer
Likelihood to Recommend
9.6
(2 ratings)
10.0
(2 ratings)
User Testimonials
iTopSnow ITSM Enhancer
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
Read full review
Flexera
Well suited to maintain large asset details to automatically map it to CMDB.
Read full review
Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
Read full review
Flexera
  • Get visibility of all hardware, software and applications
  • Let's you validate licensing and entitlement.
  • Capacity to augment work detailed usage statistics.
Read full review
Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Read full review
Flexera
  • None as of now
Read full review
Alternatives Considered
Combodo
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
Read full review
Flexera
Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services.
Read full review
Return on Investment
Combodo
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Read full review
Flexera
  • Positive outcome as we could capture the CI using our ITSM tool
Read full review
ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes