iTop vs. Snow ITSM Enhancer

iTop

Snow ITSM Enhancer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score 9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year
Snow ITSM Enhancer	Score 10.0 out of 10	N/A	Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.	N/A

Pricing

iTop

Snow ITSM Enhancer

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
iTop	Snow ITSM Enhancer
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	iTop	Snow ITSM Enhancer

Features

iTop

Snow ITSM Enhancer

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iTop 9.6 2 Ratings 15% above category average	Snow ITSM Enhancer - Ratings
Organize and prioritize service tickets	9.62 Ratings	00 Ratings
Expert directory	9.62 Ratings	00 Ratings
Service restoration	9.62 Ratings	00 Ratings
Self-service tools	9.62 Ratings	00 Ratings
Subscription-based notifications	9.62 Ratings	00 Ratings
ITSM collaboration and documentation	9.62 Ratings	00 Ratings
ITSM reports and dashboards	9.62 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	iTop 9.0 2 Ratings 8% above category average	Snow ITSM Enhancer - Ratings
Configuration mangement	9.12 Ratings	00 Ratings
Asset management dashboard	8.72 Ratings	00 Ratings
Policy and contract enforcement	9.12 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	iTop 10.0 2 Ratings 15% above category average	Snow ITSM Enhancer - Ratings
Change requests repository	10.02 Ratings	00 Ratings
Change calendar	10.02 Ratings	00 Ratings
Service-level management	10.02 Ratings	00 Ratings

Best Alternatives
	iTop	Snow ITSM Enhancer
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Freshservice Score 8.6 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10	ServiceNow Now Platform Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	Snow ITSM Enhancer
Likelihood to Recommend	9.6 (2 ratings)	10.0 (2 ratings)

User Testimonials
	iTop	Snow ITSM Enhancer
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	Flexera Well suited to maintain large asset details to automatically map it to CMDB. Incentivized Mukhtiyar Ahmed Associate-IT Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	Flexera Get visibility of all hardware, software and applications Let's you validate licensing and entitlement. Capacity to augment work detailed usage statistics. Incentivized Lucas Michael Project Manager Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	Flexera None as of now Incentivized Mukhtiyar Ahmed Associate-IT Read full review
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Anonymous Read full review	Flexera Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services. Incentivized Lucas Michael Project Manager Read full review
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	Flexera Positive outcome as we could capture the CI using our ITSM tool Incentivized Mukhtiyar Ahmed Associate-IT Read full review
ScreenShots	iTop Screenshots