Comm100 vs. Intercom
Comm100 vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Comm100 | N/A | Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such… | $31 per month per user | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Comm100 | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Comm100 | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Comm100 | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Comm100 | Intercom | |
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Likelihood to Recommend | 8.2 (2 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 8.9 (19 ratings) |
Usability | 9.1 (2 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 7.3 (1 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Comm100 | Intercom | |
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Likelihood to Recommend | Comm100 | Intercom |
Pros | Comm100 | Intercom |
Cons | Comm100 | Intercom |
Likelihood to Renew | Comm100 No answers on this topic | Intercom |
Usability | Comm100 | Intercom |
Reliability and Availability | Comm100 No answers on this topic | Intercom |
Performance | Comm100 No answers on this topic | Intercom |
Support Rating | Comm100 | Intercom |
Online Training | Comm100 No answers on this topic | Intercom |
Implementation Rating | Comm100 No answers on this topic | Intercom |
Alternatives Considered | Comm100 | Intercom |
Return on Investment | Comm100 | Intercom |
ScreenShots | Comm100 Screenshots | Intercom Screenshots |