TrustRadius

Comm100 vs. Hoory AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…
$39
per month per user
Hoory AI
Score 0.0 out of 10
Small Businesses (1-50 employees)
Hoory AI is a virtual assistant that leverages artificial intelligence to enhance customer communication and tackle the common issues in customer service. Available around the clock, Hoory AI aims to improve the user experience by eliminating delays and frustrations typically associated with customer service interactions. Hoory AI also support agents through a shared inbox feature. Hoory AI also automates repetitive tasks, offers immediate responses, and provides personalized…
$6
per month per user
Pricing
Comm100Hoory AI
Editions & Modules
Booking
$14
per month per user
AI Copilot
$29
per month per user
Live Chat Startup
$39
per month per agent
Ticketing & Messaging
$59
per month per user
Live Chat Plus
$69
per month per agent
AI Insights
$100
per month
Live Chat Ultra
Contact Sales
per month per user
AI Agent
Contact Sales
Personal
$6
per month per agent
Startup
$16
per month per agent
Team
$26
per month per agent
Business
$42
per month per agent
Offerings
Pricing Offerings
Comm100Hoory AI
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
User Ratings
Comm100Hoory AI
Likelihood to Recommend
8.2
(2 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Comm100Hoory AI
Likelihood to Recommend
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Hoory AI
No answers on this topic
Pros
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
AW
Allan Wade
Associate Sales Manager
Read full review
Hoory AI
No answers on this topic
Cons
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Hoory AI
No answers on this topic
Usability
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Hoory AI
No answers on this topic
Support Rating
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Hoory AI
No answers on this topic
Alternatives Considered
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Hoory AI
No answers on this topic
Return on Investment
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
AW
Allan Wade
Associate Sales Manager
Read full review
Hoory AI
No answers on this topic
ScreenShots

Comm100 Screenshots

Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis

Hoory AI Screenshots

Screenshot of the omnichannel Inbox that centralizes customer communications.Screenshot of the rule-based assistant used to visualize the user journey by carefully mapping the flow of customer interactions. The structure of each conversation is built with versatile building blocks, such as bubbles and input fields, logical action sequences, and integrations.Screenshot of the AI assistant that can be attached to omni-channel inboxes to maximize responses, automating interactions, and maintaining a synchronized approach across all customer messaging platforms.Screenshot of Hoory AI's stylization options, used to to match a brand identity by naming the widget, choosing an avatar option and setting up the right color schemeScreenshot of the rules to execute automated tasks.Screenshot of an example report that helps to achieve a deeper understanding of customer behavior