Overview
What is Hoory AI?
Hoory customer support assistant helps automate customer communication. Powered by conversational AI, ML and NLP Hoory understands intent to provide relevant answers and enhances customer loyalty.Key Features ● Inbox - carry out and keep track of all customer interactions -…
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What is Hoory AI?
Hoory customer support assistant helps automate customer communication. Powered by conversational AI, ML and NLP Hoory understands intent to provide relevant answers and enhances customer loyalty. Key Features ● Inbox - carry out and keep track of all customer…
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Product Details
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- Competitors
- Tech Details
What is Hoory AI?
Hoory customer support assistant helps automate customer communication. Powered by conversational AI, ML and NLP Hoory understands intent to provide relevant answers and enhances customer loyalty.
Key Features
● Inbox
- carry out and keep track of all customer interactions
- have agents take over conversations from the AI assistant
- access customers’ conversation histories and other data (including contact information, location and other identifiers)
- filter conversations by tags, query status, assignees, location, etc.
- analyze users’ browsing and activity history to better understand their journey
- organize conversations by adding tags and notes
- mark priority conversations with a star to better identify your select users
● Training
Train the AI assistant to provide accurate and efficient support to customers
- identify common customer queries and teach Hoory to provide instant responses for each question
- make conversations more interactive and purposeful by adding buttons, links and images
- add personalization to each interaction by having Hoory use customers’ name, reference their location, etc.
● Team Collaboration
Invite team members to utilize the AI assistant together and support customers collaboratively. Manage individual permissions and assign specific tasks to the right experts.
● Customizable Widget
Style Hoory to match a brand identity by naming the widget, choosing one of the many avatar options and setting up the right color scheme.
● Speech Recognition
Gives customers more communication options by having the AI assistant convert speech to text and vice versa.
Upcoming features
● People
Access the entire customer base in the People app with advanced search to view and manage all interactions with end-users.
● Multilingual Support
Working in a multilingual market? Provide customer support in 100+ languages by training Hoory in multiple languages at once, while creating a single dialogue.
● Forms
Collect more customer information and get more out of the AI assistant by using conversations to trigger the right data collection forms.
● Entities
Provide higher personalization by creating custom entities and enabling the AI assistant to recognize these entities (e.g. country, email, phone number, account number, etc.) in customer queries, and take conditional actions based on those.
● Dialogues
Have the assistant carry out multi-step conversations and create engaging dialogues with customers.
Hoory AI Features
- Supported: The Inbox. A management system that enables users to take charge of customer communications.
- Supported: Team Coloboration. The feature that enables users to invite team members and supports customer collaboratively.
- Supported: Customizable Widget. The feature that matches Hoory to a brand identity by enabling the user to name the widget, choose an avatar and set up the right color scheme.
- Supported: Speech Recognition. The feature that gives customers more communication options by converting speech to text and vice versa.
- Supported: Dialogues. The feature that creates engaging dialogues with customers by carrying out multi-step conversations.
- Supported: Training. The feature that collects customer information and uses conversations to trigger the right data collection forms.
- Supported: People. The feature that helps access the customer base with advanced search to view and manage all interactions with end user.
- Supported: Forms. The feature that collects customer information and uses conversations to trigger the right data collection forms.
Hoory AI Competitors
- Intercom
- Freshdesk
- Zendesk Chat
- Ada
- Boost AI
Hoory AI Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | German, English, French, Dutch, Spanish, Turkish, Chinese (Simplified) |
