Comm100 vs. Upcall

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat

Upcall is great for companies that aim at superb customer support, upcall is great for medium to large businesses. Upcall helps your business to grow in all aspects, Upcall will help you reach people. Would recommend Upcall to anyone that is looking to improve on marketing and drive the company's sales.

Incentivized

• We have a live chat icon on the website, so users can easily contact us for instant support.
• Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

• Appointment Scheduling
• Application Integration
• Customer Support

Incentivized

• Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
• If you know anything about computers, the training Comm100 provides is remedial.

• Be more user-friendly
• Improve the chat feature

Incentivized

Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.

I gave the best rating because Upcall is simply the best and has done great things for our company. Upcall is the Most affordable and reliable service that I have ever come across. Most honest deals and reliable

Incentivized

Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.

Upcall has been able to help us gain top-quality leads that led to customers while the other products worked, they weren't as effective as upcall is in such a short period of time we have used it. We have seen where upcall has helped to drive our business sales.

Incentivized

• Our download-to-purchase cycle increased by around 3% after applying the live chat system.

• Upcall has positively impacted our company.
• Sales improved from 50% to 92% in less than 5 months.

Incentivized