Comm100 vs. Voiceflow

Comm100

2 Reviews and Ratings

Voiceflow

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Comm100	Score8.2 out of 10	N/A	Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…	$39 per month per user
Voiceflow	Score10 out of 10	N/A	Voiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.	$60 per month per editor

Pricing

Comm100

Voiceflow

Booking: $14
per month per user
AI Copilot: $29
per month per user
Live Chat Startup: $39
per month per agent
Ticketing & Messaging: $59
per month per user
Live Chat Plus: $69
per month per agent
AI Insights: $100
per month
Live Chat Ultra: Contact Sales
per month per user
AI Agent: Contact Sales

Pro: $60
per month 10k credits
Business: $150
per month 30k credits
Enterprise: Contact Sales
per year

Pricing Offerings
Comm100	Voiceflow
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

—

Discount available for annual billing on Pro and Business plans.

Best Alternatives
	Comm100	Voiceflow
Small Businesses	Olark Score10 out of 10	Fin Score8.8 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	Fin Score8.8 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	Sprinklr Service Score7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Comm100	Voiceflow
Likelihood to Recommend	8.2 (2 ratings)	10.0 (1 ratings)
Likelihood to Renew	8.2 (1 ratings)	- (0 ratings)
Usability	9.1 (2 ratings)	10.0 (1 ratings)
Support Rating	7.3 (1 ratings)	- (0 ratings)

User Testimonials
	Comm100	Voiceflow
Likelihood to Recommend	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	Voiceflow For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more Incentivized Shashikant Jha Conversation Designer Read full review
Pros	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. Allan Wade Associate Sales Manager Read full review	Voiceflow No answers on this topic
Cons	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	Voiceflow No answers on this topic
Usability	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	Voiceflow Voiceflow has become an integral part of our design eco-system, providing capabilities for both rapid design and prototyping as well as testing with users. Additionally, the easy API integration has also allowed to create test automations using Gen AI Incentivized Shashikant Jha Conversation Designer Read full review
Support Rating	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	Voiceflow No answers on this topic
Alternatives Considered	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	Voiceflow No answers on this topic
Return on Investment	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. Allan Wade Associate Sales Manager Read full review	Voiceflow No answers on this topic
ScreenShots	Comm100 Screenshots