Commerce Layer vs. Klevu, now part of Athos Commerce

Commerce Layer is a great choice, if you want to build a tailored system. The flexible API allows to build all kinds of applications around commerce, but you also need to deep dive a bit into the structure. If you want to set up a simple store and sell a few SKUs, you're probably rather a Shopify customer, but if you want to build great customer experiences and tailer the software to your business, Commerce Layer is a very good choice.

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I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

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• Flexibility
• True headless (based on MACH principles)
• Integrated sales/shipments solution
• Seamless integration (extensive API, webhooks, etc.)

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• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

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• Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
• Payment flexibility (as we're using it fully as a POS solution)
• Flexibility in order editing after approval of order

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• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

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Commerce Layer is at the core of our operations

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The new apps are great, but in our case, we built so specific functionalities around it that we built our own admin tool. Based on the complexity (especially for after sales processes), no off the shelf tool would have been able to do this.

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We're in regular contact with Commerce Layer and regularly also discuss issues directly with the tech team

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The Commerce Layer data model is very flexible, which also creates a certain complexity. It's important to understand how the data model works and how relationships between them are built.

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Real headless solution, fully SaaS. In comparison to all other solutions, Commerce Layer has an integrated order management which is lean, but very flexible. With all other solutions, we would have needed a separate OMS which would have increased both the complexity and the cost of the solution.

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• Reduction of support staff by 2/3 as we could implement a full self-service solution
• 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)

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• Seeing a 2x increase in conversion rate

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info