Commerce Layer vs. SellerCloud

Commerce Layer is a great choice, if you want to build a tailored system. The flexible API allows to build all kinds of applications around commerce, but you also need to deep dive a bit into the structure. If you want to set up a simple store and sell a few SKUs, you're probably rather a Shopify customer, but if you want to build great customer experiences and tailer the software to your business, Commerce Layer is a very good choice.

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Great for a business selling on lots of channels looking for a cost effective solution

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• Flexibility
• True headless (based on MACH principles)
• Integrated sales/shipments solution
• Seamless integration (extensive API, webhooks, etc.)

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• automates order processing
• automates inventory uploads

• Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
• Payment flexibility (as we're using it fully as a POS solution)
• Flexibility in order editing after approval of order

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• User Interface is a bit of a mess and needs an upgrade but you get used to it over time
• Support is impersonal and they have a confusing ticket system

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Commerce Layer is at the core of our operations

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The new apps are great, but in our case, we built so specific functionalities around it that we built our own admin tool. Based on the complexity (especially for after sales processes), no off the shelf tool would have been able to do this.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

solid customer service, easy to use

We're in regular contact with Commerce Layer and regularly also discuss issues directly with the tech team

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

They put energy into offering great support

The Commerce Layer data model is very flexible, which also creates a certain complexity. It's important to understand how the data model works and how relationships between them are built.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Real headless solution, fully SaaS. In comparison to all other solutions, Commerce Layer has an integrated order management which is lean, but very flexible. With all other solutions, we would have needed a separate OMS which would have increased both the complexity and the cost of the solution.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Best balance of functionality and cost.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reduction of support staff by 2/3 as we could implement a full self-service solution
• 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has had a positive impact, allowing me to launch products on multiple channels simply and quickly
• It has allowed me to run a growing business with a minimum of resources

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info