Think twice before engaging with SellerCloud-terrible support and service
Updated January 08, 2024
Think twice before engaging with SellerCloud-terrible support and service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SellerCloud
We implemented SC to automate our online B2B order processing from uploading inventory to ASN's and billing
- automates order processing
- automates inventory uploads
- Educating customers on the improvements they have made
- When we really needed support, the CEO was willing to step in and help us solve problems.
They step up when you need help.
Do you think SellerCloud delivers good value for the price?
Yes
Are you happy with SellerCloud's feature set?
Yes
Did SellerCloud live up to sales and marketing promises?
Yes
Did implementation of SellerCloud go as expected?
I wasn't involved with the implementation phase
Would you buy SellerCloud again?
Yes
SellerCloud Feature Ratings
Using SellerCloud
5 - channel management
Evaluating SellerCloud and Competitors
- Integration with Other Systems
SellerCloud Implementation
- Implemented in-house
Change management was a minor issue with the implementation
SellerCloud Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Available
Yes - they took care of the bug
They were responsive before they sold us the package and continue to be responsive.
Using SellerCloud
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Do not like to use |
- integrations
- reporting