TrustRadius
Think twice before engaging with SellerCloud-terrible support and service
https://www.trustradius.com/ecommerceSellerCloudUnspecified3.22101
Daniel Edelist profile photo
March 16, 2019

Think twice before engaging with SellerCloud-terrible support and service

Score 1 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SellerCloud

We implemented SC to automate our online B2B order processing from uploading inventory to ASN's andbilling
  • automates order processing
  • automates inventory uploads
  • Horrendous customer service!
  • Terrible support!
  • Disaster in implementation
  • Unbelievably poor bedside manner, unprofessional, failure to follow up, failure to deliver
  • Disaster in terms of implementation. It took us far longer than what was promised
  • Service failures really set us back, wasted our time, involved too many people
  • We were given half stories and they dragged in terms of solving problems.
Terrible support, customer service and follow
Adequate product.
terrible at implementation, support and customer service!

SellerCloud Feature Ratings

Product catalog & listings
4
Product management
3
Bulk product upload
6
Branding
1
Mobile storefront
1
Product variations
1
Website integration
1
Visual customization
1
CMS
1
Abandoned cart recovery
1
Checkout user experience
1
eCommerce security
1
Promotions & discounts
1
Personalized recommendations
1
SEO
1
Multi-site management
1
Order processing
6
Inventory management
1
Shipping
7
Custom functionality
1

SellerCloud Support

Support

1
Terrible customer service, terrible at implementation, gross negligence in follow up

SellerCloud Customer Support Pros and Cons

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response

Bug Resolution

Yes - They don't call back, don't respond, made promises to complete and never did, terrible overall service

Exceptional Examples of SellerCloud Support

They were responsive before they sold us the package. Once we signed on the dotted line, they were a complete disappointment.