Commun.it vs. Hearsay, now part of Yext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Commun.it
Score 7.6 out of 10
N/A
Commun.it is a social media management solution built around features such as analytics, automated insights through campaigns, and influencer marketing.N/A
Hearsay, now part of Yext
Score 8.9 out of 10
N/A
After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
Pricing
Commun.itHearsay, now part of Yext
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Commun.itHearsay, now part of Yext
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Commun.itHearsay, now part of Yext
Features
Commun.itHearsay, now part of Yext
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Commun.it
6.1
5 Ratings
22% below category average
Hearsay, now part of Yext
-
Ratings
Boolean keyword searches6.92 Ratings00 Ratings
Filtering out noise/spam7.05 Ratings00 Ratings
Sentiment analysis5.44 Ratings00 Ratings
Broad channel coverage5.04 Ratings00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Commun.it
5.6
5 Ratings
36% below category average
Hearsay, now part of Yext
-
Ratings
Content planning and scheduling8.84 Ratings00 Ratings
Audience targeting6.34 Ratings00 Ratings
Content optimization4.04 Ratings00 Ratings
Workflow management3.44 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Commun.it
6.9
4 Ratings
16% below category average
Hearsay, now part of Yext
-
Ratings
Automated routing and prioritization7.24 Ratings00 Ratings
Customer interaction histories7.24 Ratings00 Ratings
Bulk actions6.33 Ratings00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Commun.it
5.8
5 Ratings
28% below category average
Hearsay, now part of Yext
-
Ratings
Lead generation4.95 Ratings00 Ratings
Content marketing9.75 Ratings00 Ratings
Paid media management2.32 Ratings00 Ratings
Campaigns and promotions6.14 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Commun.it
7.5
5 Ratings
11% below category average
Hearsay, now part of Yext
-
Ratings
Twitter9.85 Ratings00 Ratings
Facebook7.04 Ratings00 Ratings
LinkedIn6.92 Ratings00 Ratings
Instagram6.13 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Commun.it
5.6
5 Ratings
32% below category average
Hearsay, now part of Yext
-
Ratings
Campaign success analytics7.85 Ratings00 Ratings
Real-time tracking4.94 Ratings00 Ratings
Competitor analysis4.03 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
Commun.it
5.6
3 Ratings
35% below category average
Hearsay, now part of Yext
-
Ratings
Role-based user permissions & privileges3.83 Ratings00 Ratings
Mobile access7.32 Ratings00 Ratings
Best Alternatives
Commun.itHearsay, now part of Yext
Small Businesses
CoSchedule Marketing Suite
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Score 10.0 out of 10
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CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
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Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
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User Ratings
Commun.itHearsay, now part of Yext
Likelihood to Recommend
7.0
(5 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Commun.itHearsay, now part of Yext
Likelihood to Recommend
Commun.it Inc.
For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
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Yext
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
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Pros
Commun.it Inc.
  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
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Yext
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
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Cons
Commun.it Inc.
  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
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Yext
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
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Usability
Commun.it Inc.
No answers on this topic
Yext
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
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Support Rating
Commun.it Inc.
No answers on this topic
Yext
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
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Alternatives Considered
Commun.it Inc.
Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
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Yext
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
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Return on Investment
Commun.it Inc.
  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
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Yext
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
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ScreenShots