Community management for pros
July 05, 2017

Community management for pros

Yarin Hochman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Commun.it

I've been using the product on and off for quite a few years. In the past 4 months, it has improved dramatically. I am using the product to pinpoint and narrow down prospects and business opportunities on Twitter and Instagram.

Commun.it is a wonderful solution I am using to manage and grow my online community. This tool provides me value as it helps me identify relevant content, influencers and engagement opportunities in my network and content verticals. Those, in turn, amplify my social presence, grow my followers, reach and create business opportunities.

A significant part of the product involves smart automation of campaigns. Some marketers may be worried by those, but if used right they can be very powerful and create great content, opportunities and connect you with influencers.

Pros

  • Engagement opportunities - Shows you top content among your community and feed, of the things that are worthy of your time and attention, Tweets worth sharing, posts mentioning you that you should consider replying. By doing this, it enables me to surface up only the value and most important aspects of my social media, so I can easily manage it in a much shorter time.
  • Scheduling posts - Unlike the competition, their scheduling feature is integrated amongst the other features, and utilizing their intelligence and learning algorithm to automatically create a "best time" to sent out tweets. This has enabled me to get the most exposure and engagement from my content and community.

Cons

  • UI/UX could be improved. Sometimes could be a bit overwhelming or confusing.
1 - Social listening, community engagement, nurturing leads and prospects.
  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
The best use case for the product is upon managing a community as a freelancer/entrepreneur/solopreneur, i.e. where a single person is managing the operation. The product shines and keeps its promise on managing an entire community/social entities in just a few minutes spent every day, through the smart use of automation, scheduling, and intelligence (surfacing up the most important aspects and posts worthy of your time).

Commun.it Feature Ratings

8.0
Boolean keyword searches
9
Filtering out noise/spam
10
Sentiment analysis
6
Broad channel coverage
7
8.8
Content planning and scheduling
10
Audience targeting
8
Content optimization
8
Workflow management
9
9.3
Automated routing and prioritization
10
Customer interaction histories
8
Bulk actions
10
8.7
Lead generation
7
Content marketing
9
Campaigns and promotions
10
9.3
Twitter
10
Facebook
8
LinkedIn
Not Rated
Google+
Not Rated
Instagram
10
Pinterest
Not Rated
YouTube
Not Rated
9.3
Campaign success analytics
10
Real-time tracking
8
Competitor analysis
10
8.0
Role-based user permissions & privileges
8
Mobile access
8

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