Commun.it Free Version is Great - Beware the Emails!
September 15, 2017

Commun.it Free Version is Great - Beware the Emails!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Commun.it

Our marketing department uses Commun.it for insight into our Twitter account. We do not have the time or expertise to really dive into the Twitter sphere, but we understand the importance of having a strong presence on Twitter. With commun.it we can be actively engaged with our Twitter followers in one simple to use dashboard.

Pros

  • Evaluate followers - The commun.it will help you see who you should unfollow, follow back any new followers
  • Find trending hashtags - what hashtags are your influencers using?
  • Discover influencers in your network - the service will help you determine which of your followers are considered influencers.

Cons

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
1 - I am the sole user of Commun.it. Social Media management is one of my many responsibilities, and unfortunately, sometimes comes in the last place for finding ROI. But, I understand the importance of having an engaging social media presence for social proof. This tool does make that job somewhat easier.
  • The number 1 objective that Commun.it helps with is our social media engagement. It is one of the tools we use to help us analyze our audience and save time to manage social media.
  • It's difficult to assess ROI since we are using the free tool.
  • The only negative impact is many emails pushing the upgrade.
  • Buffer.com
Buffer is great for scheduling tweets and analyzing how your tweets fare, I can also use Buffer for LinkedIn. But, Buffer does not offer follower analytics and give suggestions on who to follow and unfollow. We use the free version of Buffer as well but they do not constantly bombard you with upgrade requests.
The free service is great, just be prepared for some annoying messages as they push the upgrade option. I like the Commun.it service for the analytics of our followers, but I use other services to schedule messages. I haven't tried the upgraded service, so I can't comment on that. It's a decent tool to have in your social media toolbox.

Commun.it Feature Ratings

7.5
Boolean keyword searches
6
Filtering out noise/spam
8
Sentiment analysis
7
Broad channel coverage
9
7.3
Content planning and scheduling
Not Rated
Audience targeting
7
Content optimization
7
Workflow management
8
7.0
Automated routing and prioritization
7
Customer interaction histories
8
Bulk actions
6
5.5
Lead generation
6
Content marketing
7
Paid media management
4
Campaigns and promotions
5
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Google+
Not Rated
Instagram
10
Pinterest
Not Rated
YouTube
Not Rated
6.7
Campaign success analytics
6
Real-time tracking
8
Competitor analysis
6
6.5
Role-based user permissions & privileges
6
Mobile access
7

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