Dragon RMM (ITarian / Comodo ONE) vs. IFS Assyst

It is well suited for a startup MSP that cannot afford some of the more expensive tools.

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

Incentivized

Independently Invited by TrustRadius

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• Remote control
• Remote CMD/powershell

• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Remote control
• Scripting

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Support was very responsive when needed.

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• Ended up moving to another solution.
• The time spent on this solution did not improve our business workflow.

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems