TrustRadius

iX Hello by Concentrix vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iX Hello
Score 0.0 out of 10
N/A
iX Hello is a Conversational AI Platform for customer-facing and employee-facing virtual assistants. Concentrix positions the product as a multimodal AI assistant platform that supports chat, SMS, and voice interactions, with enterprise integrations and no-code configuration for faster deployment.N/A
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
iX Hello by ConcentrixFive9 Intelligent Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iX HelloFive9 Intelligent Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
iX Hello by ConcentrixFive9 Intelligent Virtual Agent
User Ratings
iX Hello by ConcentrixFive9 Intelligent Virtual Agent
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
iX Hello by ConcentrixFive9 Intelligent Virtual Agent
Likelihood to Recommend
Concentrix
No answers on this topic
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Pros
Concentrix
No answers on this topic
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Cons
Concentrix
No answers on this topic
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Usability
Concentrix
No answers on this topic
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Alternatives Considered
Concentrix
No answers on this topic
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Return on Investment
Concentrix
No answers on this topic
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
ScreenShots