Viewpoint eDiscovery, from Conduent vs. Logikcull

Logikcull is a fabulous tool for the firms that do not have a dedicated Litigation Support department. They offer a tool that is very simple and easy to use. You do not need to be highly tech-savvy to use it. And their support team is absolutely fabulous.

Incentivized

• It ingests data robustly, allowing the user to set a variety of ingestion rules.
• It provides an interface for attorney review that significantly reduces user training.
• It has robust user features to enhance the review and tag function of an attorney review team.
• There are too many wonderful export features to list, but suffice it to say very robust.
• Support is at the platinum level with real-time chat interface with REAL tech types who can solve issues, without going through a script
• The company obviously invests heavily in development and seems to always be on the industry edge of simply making things better, faster, more efficient, and cost-effective.

• I would like to have an easier way to identify the last email in a string that includes all the attachments in the string
• Other areas I have contacted Logikcull about I have been pleasantly surprised to find out that either there had been an update that solved my issue or one was on the way.

Incentivized

The platform and user interface are very intuitive and easy to use. Built-in features obviously come from a team that knows the industry, and it is customizable for all the odd uses, and individual issues we have with each project. I’ve been able to manage things incredibly easily without the use of third-party vendors, and when I hit a snag, the support team is easy to contact and quick to resolve issues.

Incentivized

The Support Team is very responsive. They offer lots of convenient training sessions in either a group or individual setting. If you have a problem or can't figure out how to do something in Logikcull, they are easy to reach and will easily walk you through every step of the process.

Incentivized

Again, specifically for Slack JSON parsing, I think Logikcull's handling of the data is the best. It handles Thread messages very nicely and things like "code snippets" display much like they do in Slack itself. I have not found a Slack JSON parser that is better.

Incentivized

• One of the issues we had with using Logikcull was the expense. It was difficult for our attorneys to pass along the hard copy expense of paying for the service based on the types of clients we have. Logikcull was very good at trying to help us with this challenge, but in the end, we found that our attorneys were hesitant to use the product because of the fear that there would be a high hard-cost expense that the client would not pay. This was one of the primary reasons we stopped using it. Our firm has the technical personnel and equipment to maintain an eDiscovery platform in-house, so the investment to bring in another product was, for our firm, a better solution for the long run.
• As we were developing our litigation support department, Logikcull was the perfect product for us. It allowed us to provide for our attorneys a review platform when they had the cases that could not be managed without one but also gave us the simplicity we needed as we learned how to provide litigation support services to our legal teams.

Incentivized