June 28, 2021
Kirton McConkieLaw Practice, 51-200 employees
Score 10 out of 10
Overall Satisfaction with Logikcull
Logikcull has been implemented across our entire organization for e-discovery and document management.
- Document management
- Document production
- Bulk downloads of PDFs for regular use rather than formal production
- Organization of uploaded data, such a folder storage
- Easy upload and processing
- Search and tagging
- Bulk redactions
- Production in multiple formats
- Sharing large files directly from the platform
- Time saved
- Easy user interface has eliminated the need to send documents out to third parties
- Cloud based for access when needed
- CloudNine Concordance and formerly from LexisNexis
Logikcull’s platform is very intuitive and much easier to use than Concordance. Their help desk is available right from the platform via chat. Ease of upload allows us to hit the ground running with new information rather than going through various vendors to assist in prepping documents, as we’ve needed with Concordance for years.
Do you think Logikcull delivers good value for the price?
Are you happy with Logikcull's feature set?
Did Logikcull live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Logikcull go as expected?
Would you buy Logikcull again?
Logikcull is a very user-friendly platform for document management and e-discovery. It works exceptionally well for creating and sharing document production, uploading and managing documents, and digesting large volumes of data. We shave been introduced to their new legal hold capabilities but currently prefer to use another platform until they update functionality.
So easy to contact support with the chat feature--and ability to have them log in remotely. Our representative finds it easy to provide trainings on features and their development team loves the functionality feedback we’ve provided.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Every time I’ve needed something from Logikcull, I have received excellent support. I've contacted them for everything from “how do I do this” to “I’ve got a major urgent problem” and they have not only been patient but quickly understood, responded, and resolved each issue.
The platform and user interface are very intuitive and easy to use. Built-in features obviously come from a team that knows the industry, and it is customizable for all the odd uses, and individual issues we have with each project. I’ve been able to manage things incredibly easily without the use of third-party vendors, and when I hit a snag, the support team is easy to contact and quick to resolve issues.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Upload and processing
- Search functions
- Redacting--especially in bulk
- Creating productions