Item: Logikcull
Rating: 10
Author: Jessica Kiisel

Overall Satisfaction with Logikcull

Use Cases and Deployment Scope

Logikcull has been implemented across our entire organization for e-discovery and document management.

Pros and Cons

Pros

Document management
E-discovery
Document production

Cons

Bulk downloads of PDFs for regular use rather than formal production
Organization of uploaded data, such a folder storage

Most Important Features

Easy upload and processing
Search and tagging
Bulk redactions
Production in multiple formats
Sharing large files directly from the platform

Return on Investment

Time saved
Easy user interface has eliminated the need to send documents out to third parties
Cloud based for access when needed

Alternatives Considered

CloudNine Concordance and formerly from LexisNexis

Logikcull’s platform is very intuitive and much easier to use than Concordance. Their help desk is available right from the platform via chat. Ease of upload allows us to hit the ground running with new information rather than going through various vendors to assist in prepping documents, as we’ve needed with Concordance for years.

Key Insights

Do you think Logikcull delivers good value for the price?

Not sure

Are you happy with Logikcull's feature set?

Yes

Did Logikcull live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Logikcull go as expected?

Yes

Would you buy Logikcull again?

Yes

Other Software Used

CloudNine Concordance, formerly from LexisNexis

Likelihood to Recommend

Logikcull is a very user-friendly platform for document management and e-discovery. It works exceptionally well for creating and sharing document production, uploading and managing documents, and digesting large volumes of data. We shave been introduced to their new legal hold capabilities but currently prefer to use another platform until they update functionality.

Logikcull Support

Support Rating

So easy to contact support with the chat feature--and ability to have them log in remotely. Our representative finds it easy to provide trainings on features and their development team loves the functionality feedback we’ve provided.

Logikcull Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Exceptional Examples of Logikcull Support

Every time I’ve needed something from Logikcull, I have received excellent support. I've contacted them for everything from “how do I do this” to “I’ve got a major urgent problem” and they have not only been patient but quickly understood, responded, and resolved each issue.

Using Logikcull

Usability

The platform and user interface are very intuitive and easy to use. Built-in features obviously come from a team that knows the industry, and it is customizable for all the odd uses, and individual issues we have with each project. I’ve been able to manage things incredibly easily without the use of third-party vendors, and when I hit a snag, the support team is easy to contact and quick to resolve issues.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Upload and processing
Search functions
Tagging
Redacting--especially in bulk
Creating productions

Difficult Tasks

Downloads for use outside of the system, but not for production

Comments

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