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Conjointly vs. MiContact Center

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Conjointly

MiContact Center

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Conjointly

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Conjointly is a market research platform for designing, fielding, and analyzing surveys and quantitative studies. The platform combines study-design tools, participant sampling, research support, and reporting in one workspace. Key Capabilities Research methods: Conjointly supports satisfaction surveys, choice-based conjoint analysis, MaxDiff, Kano, TURF, Van Westendorp, Gabor-Granger, implicit testing, and monadic testing. Conjoint…

    $2,895

    per year

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    ConjointlyMiContact Center
    Editions & Modules
    Basic
    $0
    Professional
    $2,895
    per year
    Ultimate
    $10,000
    per year
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    ConjointlyMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsThe licence tier (free Basic, Professional, or Ultimate) determines platform access, which advanced methods are unlocked, and the level of research support, with no cap on users, surveys, or questions. Usage is billed on consumption: respondents are charged per complete, either at a bid price the client sets or via a quoted Predefined panel, and optional per-response features such as video responses, conversational surveys, AI text analytics, quality checks, and translations are charged only when used.—
    More Pricing Information
    Features
    ConjointlyMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Conjointly and MiContact Center
    Feature
    Conjointly
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Conjointly and MiContact Center
    Feature
    Conjointly
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    ConjointlyMiContact Center
    Small Businesses
    Qualtrics
    Score7.8 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
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    Score7.8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Qualtrics
    Score7.8 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConjointlyMiContact Center
    Likelihood to Recommend
    -
    (0 ratings)
    9.5
    (2 ratings)
    User Testimonials
    ConjointlyMiContact Center
    Likelihood to Recommend
    Conjointly
    No answers on this topic
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Nithin Rao
    Operations Manager
    Read full review
    Pros
    Conjointly
    No answers on this topic
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Verified User
    Read full review
    Cons
    Conjointly
    No answers on this topic
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Nithin Rao
    Operations Manager
    Read full review
    Alternatives Considered
    Conjointly
    No answers on this topic
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Nithin Rao
    Operations Manager
    Read full review
    Return on Investment
    Conjointly
    No answers on this topic
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Verified User
    Read full review
    ScreenShots

    Conjointly Screenshots

    Screenshot of simulations, used to view preference shares and revenue projections for different combinations of inputs, helping to answer product and pricing questions with confidence.Screenshot of where Conjointly will automatically analyse the data and prepare online dashboards and data exports that can be shared with colleagues. Reports can be customized by changing display settings, creating respondent segments, and adding pivot tables.Screenshot of real human respondents swiftly, sourced through managed Predefined panels, Self-serve sample, or a contact lists, with rigorous quality checks so only genuine responses are paid for.Screenshot of the survey building interface, which features pre-filled text and an AI helper.Screenshot of mobile, tablet and computer optimised surveys. Multiple design and layout templates to choose from.