ConnectWise PSA vs. DeskXpand
ConnectWise PSA vs. DeskXpand
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A |
ConnectWise PSA | DeskXpand | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $15 per user / month | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConnectWise PSA | DeskXpand | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | DeskXpand | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | DeskXpand | |
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Likelihood to Recommend | 2.3 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | DeskXpand | |
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Likelihood to Recommend | ConnectWise | DeskXpand No answers on this topic |
Pros | ConnectWise | DeskXpand No answers on this topic |
Cons | ConnectWise | DeskXpand No answers on this topic |
Likelihood to Renew | ConnectWise | DeskXpand No answers on this topic |
Usability | ConnectWise | DeskXpand No answers on this topic |
Reliability and Availability | ConnectWise | DeskXpand No answers on this topic |
Performance | ConnectWise | DeskXpand No answers on this topic |
Support Rating | ConnectWise | DeskXpand No answers on this topic |
Online Training | ConnectWise | DeskXpand No answers on this topic |
Implementation Rating | ConnectWise | DeskXpand No answers on this topic |
Alternatives Considered | ConnectWise | DeskXpand No answers on this topic |
Scalability | ConnectWise | DeskXpand No answers on this topic |
Return on Investment | ConnectWise | DeskXpand No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots |