Overview
What is DeskXpand?
DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics.The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap…
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Get StartedPricing
What is DeskXpand?
DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological…
Entry-level set up fee?
- $15 per user / monthOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is DeskXpand?
The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers.
They are an ISO27001 certified customer support solution experts boasting 14+ years of industry experience. They work towards elevating customer support for brands to help them improve their customer relationship and retention rates. DeskXpand is a collaborative customer support solution with features like ticket automation, omnichannel communication, self-service, and analytics. Their customization features let brands design a customer support interface identical to their website, to help them build a cohesive brand identity.
They provide ready to integrate solutions for Dynamics CRM, Salesforce, and solutions for independent integrations. DeskXpand serves customer support needs for small to large businesses. The vendor states it is built to accelerate customer relationship practices with minimal resources and utmost expediency. They present it as adaptable, convenient, and helpful for providing round-the-clock support.
DeskXpand Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Email support
- Supported: Help Desk CRM integration
DeskXpand Videos
DeskXpand Competitors
DeskXpand Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
