ConnectWise PSA vs. UVdesk Helpdesk
ConnectWise PSA vs. UVdesk Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | $11 | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConnectWise PSA | UVdesk Helpdesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | UVdesk Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | UVdesk Helpdesk | |
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Likelihood to Recommend | 2.5 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | UVdesk Helpdesk | |
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Likelihood to Recommend | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Pros | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Cons | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Likelihood to Renew | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Usability | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Reliability and Availability | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Performance | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Support Rating | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Online Training | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Implementation Rating | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Alternatives Considered | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Scalability | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
Return on Investment | ConnectWise | Webkul Software Pvt Ltd No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | UVdesk Helpdesk Screenshots |