ConstructConnect Insight vs. Fieldwire

I believe ConstructConnect's customer service is non-existence. In my experience, the cloud based software system never seems to be functioning at 100% and is usually a problem, like today. I feel they do a poor job updating projects and providing accurate construction schedule information; Most of it is dates given a inaccurate.

We used Fieldwire to increase our overall productivity for our engineers and for our installers and techs in the field, so our techs could have everything in front of them when needed. Sometimes the software can be dependent on cell service and when in a remote construction area it becomes hard to pull the information.

Incentivized

• I find it amazing how fast results come up when searching on a keyword
• details, details, details.. again, marvelous.
• filters work really well giving highly efficient results pointed at just what you want.
• exporting to pdf with customizable flexibility, very useful giving all the details on a project or firm via attachments to emails.

Incentivized

• View the most up to date plans
• Mark up plans

Incentivized

• A comprehensive log of jobs in my area would be nice. We're located in Gainesville FL. There has been 10 jobs this month we're on because of our sub contracts. Not one of them made it on ConstructConnect. How many other jobs am I not seeing?

• I wish more trades used it.
• If it was cheaper, I would have more users.

Incentivized

They frequently check-in to make sure you are being properly helped and are quick with a response if you need something.

Incentivized

Fieldwire customer service is exceptional. They are always looking to grow, learn and take feedback from users to make their software the best it can be. They have taken feedback from us, worked with us on how to best implement and incorporate our ideas and work quickly with their software engineers to implement the feedback into the software. They are willing to make changes quickly and are not shy in asking your opinion. If there are ever issues with your subscription, software or data, they are very quick to make sure everything is taken care of to the best of their ability.

Incentivized

We chose ConstructConnect as our main way for finding new and existing construction projects, as it overall had more up-to-date information available. It was also the most user friendly software of its type on the market. Furthermore, they have also been working with us closely to help us tighten our tracking of projects, products, and companies, which saves us a lot of time and money.

Incentivized

Fieldwire is a much better value.

Incentivized

• Positive: Helps fuel the project pipeline
• Positive: Helps identify key stakeholders
• Negative: Inaccurate schedule information embarrasses me during project qualification process

• Helps productivity
• Decreased return trips
• Saves time and hours

Incentivized