Constructor.io Search vs. TargetBay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Constructor.io Search
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Constructor Search promises to improve conversions and revenue from onsite and in-app search, using search science and artificial intelligence, Constructor's cloud-based search-as-a-service solution uses natural language processing, machine learning-enhanced results ranking, collaborative personalization, and merchant controls to power enterprise-grade onsite and in-app search. Whether search results are optimized for relevance, revenue, conversions, conversations — or all of the…N/A
TargetBay
Score 8.2 out of 10
Small Businesses (1-50 employees)
TargetBay is an ecommerce personalization tool that offers four key capabilities: Reviews & QA Automate review collection process by sending emails after every purchase and delivery. Moderate reviews to stop spammers and showcase only genuine user generated content Google rich snippets to improve product and website credibility In-line HTML lets you index your reviews and get visibility in all search engines Email…N/A
Pricing
Constructor.io SearchTargetBay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Constructor.io SearchTargetBay
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Constructor.io SearchTargetBay
Best Alternatives
Constructor.io SearchTargetBay
Small Businesses
Bloomreach - The Agentic Platform for Personalization
Bloomreach - The Agentic Platform for Personalization
Score 8.9 out of 10
Bloomreach - The Agentic Platform for Personalization
Bloomreach - The Agentic Platform for Personalization
Score 8.9 out of 10
Medium-sized Companies
Dynamic Yield
Dynamic Yield
Score 9.0 out of 10
Dynamic Yield
Dynamic Yield
Score 9.0 out of 10
Enterprises
Dynamic Yield
Dynamic Yield
Score 9.0 out of 10
Dynamic Yield
Dynamic Yield
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Constructor.io SearchTargetBay
Likelihood to Recommend
9.0
(1 ratings)
8.2
(2 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
Constructor.io SearchTargetBay
Likelihood to Recommend
Constructor.io Corporation
Constructor.io Search takes all of the guesswork out of maintaining a search engine. As merchandisers or product teams, we have educated guesses at how search relevance should work but the customer is always king. We can't always predict the ways in which consumers will search or what their intent is. That's why the behavioral-driven approach that Constructor.io employs works so well. It means that merchandisers can focus on their sales and promotional responsibilities, instead of wasting time and bandwidth on base-level relevance questions.
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TargetBay
If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
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Pros
Constructor.io Corporation
  • Optimizes for business KPIs, not string matches, so merchandisers can focus on strategy instead of maintaining a dictionary.
  • Gives merchandisers control to curate the right customer experience per their expert understanding.
  • Customer/technical support during and after implementation.
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TargetBay
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
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Cons
Constructor.io Corporation
  • Visibility of the personalization algorithm.
  • Exposing detailed analytics within the customer-facing dashboard.
  • "Top searches" available via API.
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TargetBay
  • There is always room for improvement, however, I find Target Bay to be cost effective.
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Usability
Constructor.io Corporation
No answers on this topic
TargetBay
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.
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Support Rating
Constructor.io Corporation
No answers on this topic
TargetBay
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
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Alternatives Considered
Constructor.io Corporation
No answers on this topic
TargetBay
We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.
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Return on Investment
Constructor.io Corporation
No answers on this topic
TargetBay
  • We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
  • I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
  • Emails we send are professional and creative. Much better than I would do.
  • PPC with TargetBay is better than what we see with Google Ads.
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ScreenShots