What users are saying about
2 Ratings
1 Ratings
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Score 7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
ConvergeHub
8.3
Customer data management / contact management
Contactability
6.0
ConvergeHub
9.0
Workflow management
Contactability
7.0
ConvergeHub
9.0
Territory management
Contactability
7.0
ConvergeHub
8.0
Opportunity management
Contactability
7.0
ConvergeHub
9.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
ConvergeHub
7.0
Contract management
Contactability
5.0
ConvergeHub
8.0
Quote & order management
Contactability
6.0
ConvergeHub
9.0
Interaction tracking
Contactability
7.0
ConvergeHub
8.0
Channel / partner relationship management
Contactability
6.0
ConvergeHub
8.0

Customer Service & Support

Contactability
4.3
ConvergeHub
7.0
Case management
Contactability
4.0
ConvergeHub
7.0
Call center management
Contactability
5.0
ConvergeHub
Help desk management
Contactability
4.0
ConvergeHub

Marketing Automation

Contactability
6.0
ConvergeHub
9.0
Lead management
Contactability
6.0
ConvergeHub
9.0
Email marketing
Contactability
6.0
ConvergeHub
9.0

CRM Project Management

Contactability
6.7
ConvergeHub
9.0
Task management
Contactability
6.0
ConvergeHub
9.0
Billing and invoicing management
Contactability
7.0
ConvergeHub
9.0
Reporting
Contactability
7.0
ConvergeHub
9.0

CRM Reporting & Analytics

Contactability
6.3
ConvergeHub
8.0
Forecasting
Contactability
6.0
ConvergeHub
Pipeline visualization
Contactability
7.0
ConvergeHub
8.0
Customizable reports
Contactability
6.0
ConvergeHub
8.0

Customization

Contactability
7.0
ConvergeHub
7.5
Custom fields
Contactability
7.0
ConvergeHub
8.0
Custom objects
Contactability
8.0
ConvergeHub
Scripting environment
Contactability
6.0
ConvergeHub
API for custom integration
Contactability
ConvergeHub
7.0

Security

Contactability
6.5
ConvergeHub
9.0
Single sign-on capability
Contactability
7.0
ConvergeHub
Role-based user permissions
Contactability
6.0
ConvergeHub
9.0

Social CRM

Contactability
7.0
ConvergeHub
Social data
Contactability
6.0
ConvergeHub
Social engagement
Contactability
8.0
ConvergeHub

Integrations with 3rd-party Software

Contactability
7.0
ConvergeHub
Marketing automation
Contactability
6.0
ConvergeHub
Compensation management
Contactability
8.0
ConvergeHub

Platform

Contactability
6.0
ConvergeHub
9.0
Mobile access
Contactability
6.0
ConvergeHub
9.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Contactability
7.0
ConvergeHub
8.0

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