TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contactability

    Score7 out of 10
    N/AContactability is a multi-channel marketing platform which automates the lead conversion process.

    $149

    per month

    Daylite

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

    $20.83

    per month billed yearly

    Pricing
    ContactabilityDaylite
    Editions & Modules
    No answers on this topic
    CRM
    $20.83
    per month billed yearly per user
    CRM
    $25
    per month per user
    Sales
    $33.33
    per month billed yearly per user
    Projects
    $33.33
    per month billed yearly per user
    Sales
    $40
    per month per user
    Projects
    $40
    per month per user
    Business
    $45.83
    per month billed yearly per user
    Business
    $55
    per month per user
    Offerings
    Pricing Offerings
    ContactabilityDaylite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ContactabilityDaylite
    Considered Both Products
    Contactability
    No answer on this topic
    Daylite
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    ContactabilityDaylite
    Sales Force Automation
    Comparison of Sales Force Automation features of Contactability and Daylite
    Feature
    Contactability
    6.3
    1 Ratings
    22% below category average
    Daylite
    7.8
    2 Ratings
    0% below category average
    Customer data management / contact management6.01 Ratings7.02 Ratings
    Workflow management7.01 Ratings7.02 Ratings
    Territory management7.01 Ratings00 Ratings
    Opportunity management7.01 Ratings8.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.01 Ratings9.01 Ratings
    Contract management5.01 Ratings00 Ratings
    Quote & order management6.01 Ratings00 Ratings
    Interaction tracking7.01 Ratings00 Ratings
    Channel / partner relationship management6.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Contactability and Daylite
    Feature
    Contactability
    4.3
    1 Ratings
    57% below category average
    Daylite
    -
    Ratings
    Case management4.01 Ratings00 Ratings
    Call center management5.01 Ratings00 Ratings
    Help desk management4.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Contactability and Daylite
    Feature
    Contactability
    6.0
    1 Ratings
    25% below category average
    Daylite
    9.0
    1 Ratings
    15% above category average
    Lead management6.01 Ratings9.01 Ratings
    Email marketing6.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Contactability and Daylite
    Feature
    Contactability
    6.7
    1 Ratings
    14% below category average
    Daylite
    8.0
    1 Ratings
    4% above category average
    Task management6.01 Ratings8.01 Ratings
    Billing and invoicing management7.01 Ratings00 Ratings
    Reporting7.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Contactability and Daylite
    Feature
    Contactability
    6.3
    1 Ratings
    19% below category average
    Daylite
    9.0
    1 Ratings
    16% above category average
    Forecasting6.01 Ratings00 Ratings
    Pipeline visualization7.01 Ratings9.01 Ratings
    Customizable reports6.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Contactability and Daylite
    Feature
    Contactability
    7.0
    1 Ratings
    9% below category average
    Daylite
    9.0
    2 Ratings
    16% above category average
    Custom fields7.01 Ratings9.02 Ratings
    Custom objects8.01 Ratings9.02 Ratings
    Scripting environment6.01 Ratings00 Ratings
    Security
    Comparison of Security features of Contactability and Daylite
    Feature
    Contactability
    6.5
    1 Ratings
    25% below category average
    Daylite
    9.0
    1 Ratings
    7% above category average
    Single sign-on capability7.01 Ratings00 Ratings
    Role-based user permissions6.01 Ratings9.01 Ratings
    Social CRM
    Comparison of Social CRM features of Contactability and Daylite
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Daylite
    -
    Ratings
    Social data6.01 Ratings00 Ratings
    Social engagement8.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Contactability and Daylite
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Daylite
    -
    Ratings
    Marketing automation6.01 Ratings00 Ratings
    Compensation management8.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Contactability and Daylite
    Feature
    Contactability
    6.0
    1 Ratings
    24% below category average
    Daylite
    7.0
    2 Ratings
    9% below category average
    Mobile access6.01 Ratings7.02 Ratings
    Best Alternatives
    ContactabilityDaylite
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ContactabilityDaylite
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.7
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    4.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    4.0
    (1 ratings)
    User Testimonials
    ContactabilityDaylite
    Likelihood to Recommend
    Contactability
    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Incentivized
    Read full review
    Daylite
    Well suited for any size company which needs CRM management. Easy to use. Great for individuals or teams that use Apple products. Daylite and ios expert integration has been key in capturing leads from our website into the Daylite database, plus then if they opt into email marketing, they are entered into the MailChimp database. The web forms also automate the creation of opportunities and are linked with the contacts/companies. Sales Managers with geographical responsibilities can easily filter contacts or projects based on these regions so they only see what they need. Daylite is not appropriate for Windows users.
    Incentivized
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    Pros
    Contactability
    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Incentivized
    Read full review
    Daylite
    • Daylite allows you to link your email so when you email a client it will link to their contact in Daylite and save the communication so anyone on the team can see all the emails that have been sent between the client and our company.
    • Daylite allows you to create "opportunities" for the different packages and services we offer. This lets us track where someone is in the process, if they are still thinking about a service, have been sold on it, or are not interested.
    • Daylite lets you leave notes on the account that everyone on the team can see. This has been so helpful for our company because it lets us drop helpful notes on personal things about the client that would be good for everyone to know.
    Incentivized
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    Cons
    Contactability
    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Incentivized
    Read full review
    Daylite
    • The main drawback of Daylite is that it becomes slow on its iOS mobile devices.
    • Sometimes I face a lot of retries to log into the account. The mobile app needs a change and needs an upgrade. Apps are lacking in giving appointment reminders on time. Sometimes it does not notify on the right time about the appointment with the client.
    Incentivized
    Read full review
    Likelihood to Renew
    Contactability
    No answers on this topic
    Daylite
    While we have enjoyed using Daylite, we have been looking into more expanded services that allow us to integrate our technologies further.
    Incentivized
    Read full review
    Usability
    Contactability
    No answers on this topic
    Daylite
    Easy to use for Mac OS users. Not possible for Windows Users. I will still give a rating of 10, though.
    Incentivized
    Read full review
    Reliability and Availability
    Contactability
    No answers on this topic
    Daylite
    It's been great for us and we have not had any major issues with accessing Daylite when needed
    Incentivized
    Read full review
    Performance
    Contactability
    No answers on this topic
    Daylite
    I have not noticed any loading or performance issues specifically with Daylite
    Incentivized
    Read full review
    Support Rating
    Contactability
    No answers on this topic
    Daylite
    The team at Marketcircle has always been good at support and usually quick to respond and usually under 1 hour. Keep up the good work here!
    Incentivized
    Read full review
    Implementation Rating
    Contactability
    No answers on this topic
    Daylite
    I was not involved
    Incentivized
    Read full review
    Alternatives Considered
    Contactability
    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Incentivized
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    Daylite
    Daylite provides authentic services and features with excellent programming. I have also collaborated on the Daylite calendar
    with Apple Calendar so that I can never leave behind any updates of the
    future. Moreover, it keeps on updating its feature for giving better services.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Contactability
    No answers on this topic
    Daylite
    Was not involved
    Incentivized
    Read full review
    Scalability
    Contactability
    No answers on this topic
    Daylite
    Daylite has worked well for our small company trying to get a client base, but as we grow we are wanting more integrations that are unavailable
    Incentivized
    Read full review
    Professional Services
    Contactability
    No answers on this topic
    Daylite
    We did not use professional services
    Incentivized
    Read full review
    Return on Investment
    Contactability
    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Incentivized
    Read full review
    Daylite
    • Daylite has been very helpful for new employees to answer their own questions about contacts/passwords, etc.
    • We found the tiny notification bell to be weak, sometimes a project comes in with a tight deadline and we have to double-check and ask an employee if they saw the notification. More time would be saved by just chatting about the project and its expectations.
    • A huge benefit is the institutional knowledge that can be had by reading past projects. We've tracked everything, so the history is there.
    Incentivized
    Read full review
    ScreenShots

    Daylite Screenshots

    Screenshot of Daylite app shown on both iPhone and Mac