What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    6.3

    Contactability

    63%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Territory management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Contract management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    4.3

    Contactability

    43%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Case management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Call center management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    6.0

    Contactability

    60%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Lead management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    6.7

    Contactability

    67%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Task management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Contactability

    63%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.0

    Contactability

    70%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Custom fields

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    6.5

    Contactability

    65%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Single sign-on capability

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    7.0

    Contactability

    70%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Social data

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Contactability

    70%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Marketing automation

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    6.0

    Contactability

    60%

    Deltek WorkBook

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 1/1 features

    Mobile access

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Project Management

    Contactability

    Feature Set Not Supported
    N/A
    4.7

    Deltek WorkBook

    47%
    Deltek WorkBook ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    4.1
    41%
    3 Ratings

    Resource Management

    N/A
    0 Ratings
    6.1
    61%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    4.2
    42%
    3 Ratings

    Scheduling

    N/A
    0 Ratings
    2.2
    22%
    3 Ratings

    Workflow Automation

    N/A
    0 Ratings
    2.1
    21%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    2.1
    21%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    3.1
    31%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Professional Services Automation

    Contactability

    Feature Set Not Supported
    N/A
    8.9

    Deltek WorkBook

    89%
    Deltek WorkBook ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Invoicing

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Attribute Ratings

    • Deltek WorkBook is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Contactability

    70%
    1 Rating
    8.0

    Deltek WorkBook

    80%
    3 Ratings

    Usability

    Contactability

    N/A
    0 Ratings
    9.0

    Deltek WorkBook

    90%
    1 Rating

    Support Rating

    Contactability

    N/A
    0 Ratings
    9.0

    Deltek WorkBook

    90%
    1 Rating

    Likelihood to Recommend

    Contactability

    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Anonymous | TrustRadius Reviewer

    Deltek WorkBook

    My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
    Christopher Fritz | TrustRadius Reviewer

    Pros

    Contactability

    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Anonymous | TrustRadius Reviewer

    Deltek WorkBook

    • Workbook handles all processes in a consultancy company
    • Workflow options on all thinkable processes
    • Support global growth and intercompany management
    • Strong planning tool
    • Able to manage multiple clients to one project
    • Advanced template set-up
    • The communication module, so all relevant information is available on the projects
    • Flexible planning and project management
    Frants E. Moraitis | TrustRadius Reviewer

    Cons

    Contactability

    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Anonymous | TrustRadius Reviewer

    Deltek WorkBook

    • The integrations on IT level are not great and should be improved.
    • Change of IP's that's used for logins are being changed without reporting it to super users.
    Christopher Fritz | TrustRadius Reviewer

    Pricing Details

    Contactability

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $149 per month

    Deltek WorkBook

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required
    $19

    Starting Price

    Usability

    Contactability

    No score
    No answers yet
    No answers on this topic

    Deltek WorkBook

    Deltek WorkBook 9.0
    Based on 1 answer
    Gets the job done, just not the sexiest.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Contactability

    No score
    No answers yet
    No answers on this topic

    Deltek WorkBook

    Deltek WorkBook 9.0
    Based on 1 answer
    Great implementation support, but haven't had many questions since.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Contactability

    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Anonymous | TrustRadius Reviewer

    Deltek WorkBook

    Timelog, e-conomic project module and podio
    Frants E. Moraitis | TrustRadius Reviewer

    Return on Investment

    Contactability

    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Anonymous | TrustRadius Reviewer

    Deltek WorkBook

    • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
    • We have spent a lot of time on support which is a negative impact.
    Christopher Fritz | TrustRadius Reviewer

    Screenshots

    Contactability

    Add comparison