Contactability vs. LeadMaster

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
LeadMaster
Score 8.0 out of 10
N/A
LeadMaster is a customer relationship management (CRM) solution focused around an online sales lead management system.
$10
per seat
Pricing
ContactabilityLeadMaster
Editions & Modules
No answers on this topic
Lead-Xpress
$10
per seat
LeadMaster Standard Edition
$50
per seat
Offerings
Pricing Offerings
ContactabilityLeadMaster
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$500 hours required
Additional DetailsThere is no additional charge for the mobile version.
More Pricing Information
Community Pulse
ContactabilityLeadMaster
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ContactabilityLeadMaster
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactability
6.3
1 Ratings
20% below category average
LeadMaster
5.9
1 Ratings
26% below category average
Customer data management / contact management6.01 Ratings7.01 Ratings
Workflow management7.01 Ratings7.01 Ratings
Territory management7.01 Ratings6.01 Ratings
Opportunity management7.01 Ratings5.01 Ratings
Integration with email client (e.g., Outlook or Gmail)6.01 Ratings7.01 Ratings
Contract management5.01 Ratings6.01 Ratings
Quote & order management6.01 Ratings3.01 Ratings
Interaction tracking7.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactability
4.3
1 Ratings
54% below category average
LeadMaster
7.0
1 Ratings
7% below category average
Case management4.01 Ratings6.01 Ratings
Call center management5.01 Ratings8.01 Ratings
Help desk management4.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactability
6.0
1 Ratings
23% below category average
LeadMaster
6.0
1 Ratings
23% below category average
Lead management6.01 Ratings6.01 Ratings
Email marketing6.01 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactability
6.7
1 Ratings
12% below category average
LeadMaster
6.5
1 Ratings
15% below category average
Task management6.01 Ratings8.01 Ratings
Billing and invoicing management7.01 Ratings00 Ratings
Reporting7.01 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactability
6.3
1 Ratings
19% below category average
LeadMaster
6.0
1 Ratings
23% below category average
Forecasting6.01 Ratings7.01 Ratings
Pipeline visualization7.01 Ratings5.01 Ratings
Customizable reports6.01 Ratings6.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactability
7.0
1 Ratings
8% below category average
LeadMaster
6.7
1 Ratings
12% below category average
Custom fields7.01 Ratings8.01 Ratings
Custom objects8.01 Ratings00 Ratings
Scripting environment6.01 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Contactability
6.5
1 Ratings
25% below category average
LeadMaster
6.0
1 Ratings
32% below category average
Single sign-on capability7.01 Ratings00 Ratings
Role-based user permissions6.01 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactability
7.0
1 Ratings
4% below category average
LeadMaster
-
Ratings
Social data6.01 Ratings00 Ratings
Social engagement8.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactability
7.0
1 Ratings
2% below category average
LeadMaster
8.0
1 Ratings
11% above category average
Marketing automation6.01 Ratings8.01 Ratings
Compensation management8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactability
6.0
1 Ratings
22% below category average
LeadMaster
9.0
1 Ratings
18% above category average
Mobile access6.01 Ratings9.01 Ratings
Best Alternatives
ContactabilityLeadMaster
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactabilityLeadMaster
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ContactabilityLeadMaster
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Read full review
LeadMaster
My company works with a client who offers a SaaS solution to
the beauty sector. We had been using Salesforce for three years but needed a
system with lead nurturing, workflow automation, and user-friendliness that
Salesforce lacked without a hefty monthly price tag.

We are taking use of LeadMaster's eMarketing, automation,
and workflow management capabilities as well as the streamlined nature of the
Professional Edition. We've been able to better regulate the sales process and
boost our conversion rate as a result.

We have been very pleased with LeadMaster's customer service
and would suggest their product without reservation.
Read full review
Pros
Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Read full review
LeadMaster
  • It has business app
  • Use the cloud based technology
  • No integrations at all
  • no communication gap
  • Software customizations as per your business and working
  • strong customer support
Read full review
Cons
Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Read full review
LeadMaster
  • Need to give all features/access to top level designations of the company. (title based access/feature)
  • need to enhance more communication with team with real-time notifications.
  • Need to improve in deep reporting metrics
Read full review
Usability
Contactability
No answers on this topic
LeadMaster
My ability to more effectively manage the workflow in our office has been greatly enhanced by LeadMaster. Each member of my team is aware of the students they are responsible for recruiting and the specific process that should be followed with each and every one of them. The system also enables us to practically eliminate the use of paper in our process, which helps to reduce the number of different types of office errors.
Read full review
Support Rating
Contactability
No answers on this topic
LeadMaster
The reason to give this rating because of the following.

1. Assessing the efficiency of campaigns involving
several agencies and points of contact

2. True close loop reporting

3. The capacity to manage a channel through the use
of features for updating leads and pipelines.

4. Ensuring that no leads were lost and that they
were always assigned to someone for follow-up, whether the lead originated
through e-marketing, the filling out of a form on a website, or even a lead
from a trade fair

5. Creating a seamless connection between marketing
and lead generating
Read full review
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Read full review
LeadMaster
My client has been using Salesforce for the past two years,
but they were looking for a system that would provide lead nurturing, workflow
automation, and overall ease of use – functionality that was just not available
within Salesforce without incurring a large, monthly fee. I'm using one of my
clients who has been using Salesforce for the past two years.

Because of LeadMaster's user-friendliness, robust automation
and workflow management, and eMarketing capabilities, we have decided to employ
the Professional Edition. As a result, we are able to better regulate the sales
process and achieve a higher closure rate.
Read full review
Return on Investment
Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Read full review
LeadMaster
  • To mange the vendor/customer as per services or requirement helps to improve service wise business
  • reporting helps to know the service wise sale
  • a bit communication lag between team that create a delay in closing deal.
Read full review
ScreenShots

LeadMaster Screenshots

Screenshot of LeadMaster Home Page showing Xtreme-Reports Advanced ReportingScreenshot of Page showing the list of accountsScreenshot of Highly customizable page showing contact details.Screenshot of Sample business rule used to assign all new incoming leads via round robin queue.