What users are saying about
14 Ratings
1 Rating
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Score 7 out of 100
14 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    6.3

    Contactability

    63%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Territory management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Contract management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    4.3

    Contactability

    43%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Case management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Call center management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    6.0

    Contactability

    60%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Lead management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    6.7

    Contactability

    67%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Task management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Contactability

    63%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.0

    Contactability

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Custom fields

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    6.5

    Contactability

    65%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Single sign-on capability

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    7.0

    Contactability

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Social data

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Contactability

    70%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Marketing automation

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    6.0

    Contactability

    60%

    Thryv

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 1/1 features

    Mobile access

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    Contactability

    Feature Set Not Supported
    N/A
    9.2

    Thryv

    92%
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    List management

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Lead Management

    Contactability

    Feature Set Not Supported
    N/A
    8.3

    Thryv

    83%
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Data quality management

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    Campaign Management

    Contactability

    Feature Set Not Supported
    N/A
    9.7

    Thryv

    97%
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Social Media Marketing

    Contactability

    Feature Set Not Supported
    N/A
    6.9

    Thryv

    69%
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    Contactability

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    Contactability

    Feature Set Not Supported
    N/A
    8.7

    Thryv

    87%
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Attribute Ratings

    • Thryv is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Contactability

    70%
    1 Rating
    9.2

    Thryv

    92%
    6 Ratings

    Usability

    Contactability

    N/A
    0 Ratings
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    Contactability

    N/A
    0 Ratings
    9.7

    Thryv

    97%
    5 Ratings

    Likelihood to Recommend

    Contactability

    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Anonymous | TrustRadius Reviewer

    Thryv

    Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
    Dona Carlisle | TrustRadius Reviewer

    Pros

    Contactability

    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Anonymous | TrustRadius Reviewer

    Thryv

    • Allows me to send unlimited socail media posts and emails.
    • Allows me to collect information on customer.
    • Allows me to have all my customers info in one safe place.
    • Creates posts for my social media 12 times a month.
    • Keeps my webite up to date and helps me with updates.
    • Has the most amazing customer service via chat and phone.
    Lisa Newman | TrustRadius Reviewer

    Cons

    Contactability

    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Anonymous | TrustRadius Reviewer

    Thryv

    • I await the day that Thryv can integrate with Xero.
    • Google Messages integration would be handy.
    • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Contactability

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $149 per month

    Thryv

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Contactability

    No score
    No answers yet
    No answers on this topic

    Thryv

    Thryv 9.0
    Based on 2 answers
    It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
    Greg Swacker | TrustRadius Reviewer

    Support Rating

    Contactability

    No score
    No answers yet
    No answers on this topic

    Thryv

    Thryv 9.7
    Based on 5 answers
    Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Contactability

    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Anonymous | TrustRadius Reviewer

    Thryv

    Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
    Donna-sue Carpenter | TrustRadius Reviewer

    Return on Investment

    Contactability

    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Anonymous | TrustRadius Reviewer

    Thryv

    • The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
    • Thryv has made it easier for my clients to share documents with me in a safe manner.
    • Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
    Dona Carlisle | TrustRadius Reviewer

    Screenshots

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