What users are saying about
2 Ratings
1 Ratings
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Score 7 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Thryv

Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Thryv
Customer data management / contact management
Contactability
6.0
Thryv
Workflow management
Contactability
7.0
Thryv
Territory management
Contactability
7.0
Thryv
Opportunity management
Contactability
7.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Thryv
Contract management
Contactability
5.0
Thryv
Quote & order management
Contactability
6.0
Thryv
Interaction tracking
Contactability
7.0
Thryv
Channel / partner relationship management
Contactability
6.0
Thryv

Customer Service & Support

Contactability
4.3
Thryv
Case management
Contactability
4.0
Thryv
Call center management
Contactability
5.0
Thryv
Help desk management
Contactability
4.0
Thryv

Marketing Automation

Contactability
6.0
Thryv
Lead management
Contactability
6.0
Thryv
Email marketing
Contactability
6.0
Thryv

CRM Project Management

Contactability
6.7
Thryv
Task management
Contactability
6.0
Thryv
Billing and invoicing management
Contactability
7.0
Thryv
Reporting
Contactability
7.0
Thryv

CRM Reporting & Analytics

Contactability
6.3
Thryv
Forecasting
Contactability
6.0
Thryv
Pipeline visualization
Contactability
7.0
Thryv
Customizable reports
Contactability
6.0
Thryv

Customization

Contactability
7.0
Thryv
Custom fields
Contactability
7.0
Thryv
Custom objects
Contactability
8.0
Thryv
Scripting environment
Contactability
6.0
Thryv

Security

Contactability
6.5
Thryv
Single sign-on capability
Contactability
7.0
Thryv
Role-based user permissions
Contactability
6.0
Thryv

Social CRM

Contactability
7.0
Thryv
Social data
Contactability
6.0
Thryv
Social engagement
Contactability
8.0
Thryv

Integrations with 3rd-party Software

Contactability
7.0
Thryv
Marketing automation
Contactability
6.0
Thryv
Compensation management
Contactability
8.0
Thryv

Platform

Contactability
6.0
Thryv
Mobile access
Contactability
6.0
Thryv

Email & Online Marketing

Contactability
Thryv
5.7
Landing pages
Contactability
Thryv
10.0
Mobile optimization
Contactability
Thryv
1.0
Email deliverability reporting
Contactability
Thryv
6.0

Lead Management

Contactability
Thryv
5.5
Data quality management
Contactability
Thryv
4.0
Automated sales alerts and tasks
Contactability
Thryv
7.0

Campaign Management

Contactability
Thryv
9.0
Calendaring
Contactability
Thryv
8.0
Event/webinar marketing
Contactability
Thryv
10.0

Social Media Marketing

Contactability
Thryv
7.0
Social sharing and campaigns
Contactability
Thryv
10.0
Social profile integration
Contactability
Thryv
4.0

Reporting & Analytics

Contactability
Thryv
5.0
Dashboards
Contactability
Thryv
9.0
Standard reports
Contactability
Thryv
4.0
Custom reports
Contactability
Thryv
2.0

Platform & Infrastructure

Contactability
Thryv
5.5
Role-based workflow & approvals
Contactability
Thryv
6.0
Customizability
Contactability
Thryv
5.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.0
Based on 1 answer
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Thryv
9.0

Support Rating

Contactability
Thryv
8.0

Add comparison