Contactability vs Thryv

Likelihood to Recommend

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Feature Rating Comparison

Contactability

Thryv

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

Thryv

Case management

Call center management

Help desk management

Contactability

Thryv

Lead management

Email marketing

Contactability

Thryv

Task management

Billing and invoicing management

Reporting

Contactability

Thryv

Forecasting

Pipeline visualization

Customizable reports

Contactability

Thryv

Custom fields

Custom objects

Scripting environment

Contactability

Thryv

Single sign-on capability

Role-based user permissions

Contactability

Thryv

Social data

Social engagement

Contactability

Thryv

Marketing automation

Compensation management

Contactability

Thryv

Mobile access

Contactability

Thryv

Landing pages

Mobile optimization

Email deliverability reporting

Contactability

Thryv

Data quality management

Automated sales alerts and tasks

Contactability

Thryv

Calendaring

Event/webinar marketing

Contactability

Thryv

Social sharing and campaigns

Social profile integration

Contactability

Thryv

Dashboards

Standard reports

Custom reports

Contactability

Thryv

Role-based workflow & approvals

Customizability

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Website design
Mailing list subscribers

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 1 answers on this topic

Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Price is high.
It takes a while to get any customer service assistance.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Thryv 8.0

Based on 1 answer

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Thryv was more user-friendly and cost-effective for the services it provides.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 1 answers on this topic

Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

We have grown our mailing list substantially.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Contactability

Thryv

Contactability

Thryv

Likelihood to Recommend

Contactability

Thryv

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Landing pages

Mobile optimization

Email deliverability reporting

Data quality management

Automated sales alerts and tasks

Calendaring

Event/webinar marketing

Social sharing and campaigns

Social profile integration

Dashboards

Standard reports

Custom reports

Role-based workflow & approvals

Customizability

Pros

Contactability

Thryv

Cons

Contactability

Thryv

Support Rating

Contactability

Thryv

Alternatives Considered

Contactability

Thryv

Return on Investment

Contactability

Thryv

Screenshots

Contactability

Thryv

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison