What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
Sales Force Automation

6.3
Contactability
63%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 9/9 features
Contactability ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating
N/A
0 Ratings
Workflow management

7.0
70%
1 Rating
N/A
0 Ratings
Territory management

7.0
70%
1 Rating
N/A
0 Ratings
Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
N/A
0 Ratings
Contract management

5.0
50%
1 Rating
N/A
0 Ratings
Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings
Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings
Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings
Customer Service & Support

4.3
Contactability
43%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
N/A
0 Ratings
Call center management

5.0
50%
1 Rating
N/A
0 Ratings
Help desk management

4.0
40%
1 Rating
N/A
0 Ratings
Marketing Automation

6.0
Contactability
60%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
N/A
0 Ratings
Email marketing

6.0
60%
1 Rating
N/A
0 Ratings
CRM Project Management

6.7
Contactability
67%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
N/A
0 Ratings
Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings
Reporting

7.0
70%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
N/A
0 Ratings
Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings
Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings
Customization

7.0
Contactability
70%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Custom fields

7.0
70%
1 Rating
N/A
0 Ratings
Custom objects

8.0
80%
1 Rating
N/A
0 Ratings
Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings
Security

6.5
Contactability
65%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings
Role-based user permissions

6.0
60%
1 Rating
N/A
0 Ratings
Social CRM

7.0
Contactability
70%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
N/A
0 Ratings
Social engagement

8.0
80%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings
Compensation management

8.0
80%
1 Rating
N/A
0 Ratings
Platform

6.0
Contactability
60%
Thryv
Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
N/A
0 Ratings
Email & Online Marketing

Contactability
Feature Set Not Supported
N/A
9.2
Thryv
92%
Thryv ranks higher in 7/7 features
Thryv ranks higher in 7/7 features
Dynamic content

N/A
0 Ratings
9.2
92%
5 Ratings
Ability to test dynamic content

N/A
0 Ratings
9.6
96%
5 Ratings
Landing pages

N/A
0 Ratings
10.0
100%
1 Rating
Mobile optimization

N/A
0 Ratings
9.1
91%
6 Ratings
Email deliverability reporting

N/A
0 Ratings
8.8
88%
7 Ratings
List management

N/A
0 Ratings
8.8
88%
5 Ratings
Triggered drip sequences

N/A
0 Ratings
8.6
86%
3 Ratings
Lead Management

Contactability
Feature Set Not Supported
N/A
8.3
Thryv
83%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Lead nurturing

N/A
0 Ratings
8.9
89%
5 Ratings
Data quality management

N/A
0 Ratings
8.9
89%
5 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
7.1
71%
5 Ratings
Campaign Management

Contactability
Feature Set Not Supported
N/A
9.7
Thryv
97%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
9.5
95%
3 Ratings
Event/webinar marketing

N/A
0 Ratings
10.0
100%
2 Ratings
Social Media Marketing

Contactability
Feature Set Not Supported
N/A
6.9
Thryv
69%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings
9.8
98%
6 Ratings
Social profile integration

N/A
0 Ratings
4.0
40%
1 Rating
Reporting & Analytics

Contactability
Feature Set Not Supported
N/A
6.8
Thryv
68%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
9.5
95%
5 Ratings
Standard reports

N/A
0 Ratings
8.9
89%
5 Ratings
Custom reports

N/A
0 Ratings
2.0
20%
1 Rating
Platform & Infrastructure

Contactability
Feature Set Not Supported
N/A
8.7
Thryv
87%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
API

N/A
0 Ratings
8.5
85%
2 Ratings
Role-based workflow & approvals

N/A
0 Ratings
8.8
88%
2 Ratings
Customizability

N/A
0 Ratings
8.9
89%
5 Ratings
Attribute Ratings
- Thryv is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
9.2
Thryv
92%
6 Ratings
Usability

Contactability
N/A
0 Ratings
9.0
Thryv
90%
2 Ratings
Support Rating

Contactability
N/A
0 Ratings
9.7
Thryv
97%
5 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesThryv
Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesThryv
- Allows me to send unlimited socail media posts and emails.
- Allows me to collect information on customer.
- Allows me to have all my customers info in one safe place.
- Creates posts for my social media 12 times a month.
- Keeps my webite up to date and helps me with updates.
- Has the most amazing customer service via chat and phone.
Owner
Printwise PromotionsApparel & Fashion, 1-10 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesThryv
- I await the day that Thryv can integrate with Xero.
- Google Messages integration would be handy.
- There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

Verified User
Account Manager in Other
Accounting Company, 1-10 employeesPricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Thryv
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Contactability
No score
No answers yet
No answers on this topic
Thryv
Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Sales Manager
Seiler PlasticsPlastics, 11-50 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
Thryv
Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Verified User
Employee in Social Media
Marketing & Advertising Company, 11-50 employeesAlternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesThryv
Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesThryv
- The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
- Thryv has made it easier for my clients to share documents with me in a safe manner.
- Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees