ContactPigeon vs Coveo Relevance Platform

• Customized newsletters with segmentations to target specific customers according to their visits in our website.
• Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
• Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

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• Searching a large set of documents is very fast
• Support for faceted searching
• Supports synonyms through an admin panel or via an external file
• Out-of-box controls for rendering search, results, and faceting.
• Customization allows for more flexible implementations
• .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
• Items published via Sitecore are automatically indexed (within a minute or two of publish time)
• Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
• Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
• Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
• Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
• They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .

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• The UI is too complex sometimes (hopefully their support is always there for us!)

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• UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
• Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
• We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.

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• 25% growth in Email orders (YoY).
• Higher open rates up to +46%.

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• Quick to find things in a massive database when needed.
• Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
• Coveo is not always the most useful but does its job when general information is needed.

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