What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 5 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
Attribute Ratings
- ContactPigeon is rated higher in 1 area: Likelihood to Renew
- Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.1
ContactPigeon
91%
3 Ratings
10.0
Coveo Relevance Cloud
100%
4 Ratings
Likelihood to Renew
9.1
ContactPigeon
91%
1 Rating
6.6
Coveo Relevance Cloud
66%
2 Ratings
Support Rating
9.1
ContactPigeon
91%
1 Rating
Coveo Relevance Cloud
N/A
0 Ratings
Likelihood to Recommend
ContactPigeon
It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
Pros
ContactPigeon
- Customized newsletters with segmentations to target specific customers according to their visits in our website.
- Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
- Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesCoveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesCons
ContactPigeon
- The UI is too complex sometimes (hopefully their support is always there for us!)
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
Pricing Details
ContactPigeon
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$198 per month/billed annually
ContactPigeon Editions & Modules
Edition
Standard | $198.001 |
---|---|
Pro | $385.001 |
Enterprise | $980.001 |
- per month/billed annually
Additional Pricing Details
—Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—Likelihood to Renew
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
Support Rating
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Alternatives Considered
ContactPigeon
[I] haven't used other [products].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesCoveo Relevance Cloud
No answers on this topic
Return on Investment
ContactPigeon
- 25% growth in Email orders (YoY).
- Higher open rates up to +46%.
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employees